Senior Technical Support Specialist – Reigate (Hybrid)

Hello, we are inTEC! Our group, spanning the UK and Ireland, consists of over 140 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service. We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

We are seeking an experienced Senior Technical Support Specialist who will act as a technical escalation point, supporting complex infrastructure, cloud, networking and security environments. The role will be responsible for resolving complex technical issues, providing expert guidance to the Service Desk, and supporting the delivery and maintenance of robust, secure and reliable customer environments.

Key Responsibilities

• Act as the highest technical escalation point for service desk incidents.
• Administer Microsoft 365, Azure, Entra ID and Windows Server environments.
• Support networking, firewalls, VPNs and security solutions.
• Perform in-depth troubleshooting and root cause analysis and implement permanent fixes to prevent reoccurrence.
• Work closely with customers to resolve critical incidents while ensuring systems remain secure, stable, and aligned with best practices.
• Create technical documentation and mentor Level 1 and Level 2 engineers.
• Provide recommendations for improvements to clients’ IT systems and workflows.
• Alongside the Account Management team help, design and deliver solutions alongside the professional services team.

Personal Attributes

• 5+ years of IT support experience, ideally within an MSP.
• Advanced Microsoft 365 and Azure administration.
• Strong networking and security troubleshooting skills.
• Good communication skills, with proven experience dealing with C-Suite.
• Experience supporting small to medium-sized businesses.
• Experience with VMware, Hyper-V and backup solutions.
• Excellent customer service and communication skills.

Desirable Qualifications, Skills & Experience

• Microsoft 365 certifications.
• CompTIA Network+ or Security+.
• ITIL Foundation.
• Experience with scripting, automation and development.

What inTEC Offers

• Pension contribution.
• Ongoing training and certification support.
• Opportunities for career progression.
• Flexible and hybrid working arrangements.

Why Join Us?

• Be part of a fast-growing, high-performing business.
• Work on large-scale infrastructure and cloud transformation projects.
• Opportunity to influence technical standards and delivery frameworks.
• Clear investment in people, training, and career progression.

inTEC is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to ensuring that all applicants are treated fairly throughout the recruitment process.

If you require any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to discuss how we can support you. We want the best people to join our team. It’s important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease. Our interviews are a two-stage process. We always invite you to meet the team which you will be joining and have a look around our offices. We also want YOU to ask US questions, so please come prepared with relevant questions. Good luck!

Our Values

Here at inTEC, we pride ourselves on our strong brand values which are reflected in the work our brilliant team does every day: We are curious. We are open.

Our Community

Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives: Community – helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups; People – finding and developing great people throughout their inTEC journey; Environmental Management – managing our impact on the environment in a responsible and ethical manner.

Over the years, we’ve helped many charities, schools, universities, grassroots sports clubs and local organisations with free technology support, advice and training, corporate sponsorship and fundraising events.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work. The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee ‘n’ cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part. Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!