IT Support Engineer | Salesian College, Farnborough (Onsite)

Base location: Salesian College, Farnborough

Job type: Onsite, 37.5 hours per week, 39 weeks + 3 days. A full-time position will be considered.

Reports to: Head of Internal Operations (inTEC Education)

inTEC EDUCATION is part of the inTEC GROUP. We are education technology specialists and have a proven track record working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation and excellence in education.

Role Profile: As part of the inTEC managed services team, you will be working at the college to deliver first-class IT support services to staff and pupils. You will undertake a broad range of tasks, maintaining the college’s IT systems including but not limited to servers, network and Wi-Fi, end user devices, cloud hosted systems.

Day-To-Day Responsibilities:

• You will be primarily responsible for the IT infrastructure and helpdesk service, ensuring the college maintains safe, reliable, and scalable IT systems that facilitate the college’s academic, pastoral, and administrative objectives.
• Under the direction of the Senior IT Engineer, maintain the college’s IT network, troubleshooting technical issues and implementing effective fixes.
• Promptly resolving support tickets within the service desk, as directed, ensuring in-person support is a priority.
• Collaborate with third-party support vendors as needed.
• Install, configure, and maintain devices (including but not limited to desktop & laptop PCs, tablets, printers, and touchscreens).
• Manage and administer Microsoft Services, including but not limited to Azure Active Directory, Office 365, and Exchange Online.
• Coordinate orders with vendors to ensure timely delivery of toner and other supplies.
• During peak periods, assist in resolving issues with student devices.
• Assist in updating the school’s IT asset register and documentation for all IT systems.
• Routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching & learning.
• Monitoring IT systems and the network for viruses, malfunctions, and errors, reporting anything promptly to the Senior IT Engineer.
• Making sure that all systems are safe for pupil use, working closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.
• Work closely with the inTEC Education team by giving feedback and following mutually agreed best practices.
• Work on various projects throughout the year, in collaboration with inTEC and other IT service providers.

Personal Attributes:

• Excellent written and verbal communication skills.
• Excellent interpersonal skills.
• Ability to solve problems.
• Confident working autonomously and as part of a team.
• Able to prioritise in a busy working environment.

Experience & Qualifications:

• Experience in computer networks and systems maintenance support.
• Knowledge of Microsoft operating systems and applications.
• Supporting services in the cloud (e.g. SaaS).
• VMWare ESXi, vSphere and vCenter.
• Apple product experience (including hardware, macOS and iOS).
• Web & E-mail Security in regard to child safeguarding.

Conditions: inTEC Group is committed to safeguarding and promoting the welfare of children and young people. As a school-based role, employment will be subject to a satisfactory enhanced DBS check and safer recruitment checks.

Recruitment Process: We want the best people to join our team. It’s important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve-wracking and we will always put candidates at ease.

Our Values: Here at inTEC, we pride ourselves on our strong brand values which are reflected in the work our brilliant team does every day:

• We are curious.
• We are open.

Corporate Social Responsibility is very important to our business and our team. We consider it from three distinct perspectives:

• Community – helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
• People – finding and developing great people throughout their inTEC journey;
• Environmental Management – managing our impact on the environment in a responsible and ethical manner.

Our Culture: Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work. The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee ‘n’ cake mornings!