AV/IT Support Technician – Colfe’s School, London

Hello, we are inTEC! inTEC EDUCATION is part of the inTEC GROUP. We are education technology specialists and have over 25 years experience of working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation and excellence in education. Read more about inTEC EDUCATION. The inTEC GROUP, spanning the UK and Ireland, consists of over 200 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service. We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences. Our clients enjoy technology services that blend the expertise and scale of a large organisation with the personal touch and sentiment of a family-run business. Discover more about the inTEC GROUP here.

Role Profile

• Job Title: AV/IT Support Technician
• Base Location: Colfe’s School, London
• inTEC Brand: inTEC Education
• Hours Per Week: 40 hours, normally 07:45 to 16:15, Monday to Friday, with an unpaid 30-minute lunch break
• Annual Leave: 22
• Reports To: Service Manager
• Salary Per Annum: FTE £29,000 – £32,000 DoE
• Application Deadline: 14/08/26

Day-To-Day Responsibilities

• Liaise with event organisers to establish AV requirements
• Assess the suitability and ensure the availability of equipment for upcoming events
• Ensure that AV equipment is set up to meet the requirements of event organisers and is functioning correctly
• Where required, train users in use of AV equipment
• Where necessary attending events in order to ensure the smooth running of AV
• Ensure AV equipment is maintained to a high standard, troubleshoot faults and arrange for remediation where necessary
• Where capacity allows you will assist the IT team:
• Resolving 1st line support tickets within the helpdesk
• Installing new software an upgrading existing applications
• Providing technical support for teachers and pupils
• Testing and fixing IT devices

Department And Company Responsibilities

• Maintaining AV equipment in Main Hall
• Routine maintenance of classroom IT
• Maintaining the school’s network
• Ensuring systems and equipment are safe for pupil use
• Maintenance and management of hardware peripherals

Person Attributes

• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Ability to find solutions under pressure
• Confident working autonomously and as part of a team
• Attention to detail
• Prioritisation skills
• Passion for AV and IT
• Willing to train and progress

Experience

• 18 months practical experience with AV equipment, including sound, projection, and video
• Ability to set up, operate, and troubleshoot AV systems
• Knowledge of relevant health and safety and electrical best practices
• Strong organisational skills and ability to prioritise tasks
• Clear communication and a helpful, professional manner
• Comfortable working both independently and as part of a team
• Experience providing IT support in a Microsoft/Windows environment
• Microsoft administration – especially Entra ID, inTune
• Experience troubleshooting and solving hardware and software issues

Qualifications

• Industry recognised AV (e.g. CTS exams) and IT qualifications (e.g. Microsoft exams CompTIA A+) would be beneficial
• GCSE English and Maths

Conditions

This role will be based full time onsite at Colfe’s School, Horn Park Lane, London, SE12 8AW. inTEC Group is committed to safeguarding and promoting the welfare of children and young people. As a school based role, employment will be subject to a satisfactory enhanced DBS check and safer recruitment checks. The position involves evening working, manual handling, and working across the school locations on the same site. The role also requires attendance at up to 25 evening events each year. Time worked at these events will normally be offset through adjusted working hours or time off in lieu. Overtime may be available where operational requirements require additional hours to be worked. Working term time only (plus 2 weeks) may be considered, and the salary will be adjusted accordingly.

Why Join Us?

• Be part of a fast-growing, high-performing business
• Work on large-scale infrastructure and cloud transformation projects
• Opportunity to influence technical standards and delivery frameworks
• Clear investment in people, training, and career progression
• Play a key role in delivering meaningful change in the education sector

Recruitment Process

inTEC is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are committed to ensuring that all applicants are treated fairly throughout the recruitment process. If you require any reasonable adjustments during the recruitment process, please let us know and we’ll be happy to discuss how we can support you. We want the best people to join our team. It’s important that you are yourself when we interview you, so we can see the best of you. We know interviews can be nerve‑wracking and we will always put candidates at ease. Our interviews are a two‑stage process. We always invite you to meet the team which you will be joining and have a look around our offices. We also want YOU to ask US questions, so please come prepared with relevant questions. Good luck!

Our Values

• We are curious.
• We are determined.
• We are open.

Our Community

• Community – helping people understand the role we play within the community and contributing our expertise to enhance the work of charities, sports clubs and volunteer groups;
• People – finding and developing great people throughout their inTEC journey;
• Environmental Management – managing our impact on the environment in a responsible and ethical manner.

Our Culture

Across all of our UK and Irish sites, we have a team of Culture Champions who are here to make inTEC a great place to work. The friendly team help to organise events including everything from Summer barbecues and Christmas parties to online quizzes and coffee ‘n’ cake mornings! We plan a 12-month calendar of fun events of which we hope you will really enjoy taking part. Here at inTEC, we know that a fully engaged team is a happier, stronger and more efficient team!