At a Glance
- Tasks: Support customers after accidents and help progress their claims while learning on the job.
- Company: Join a supportive team in a dynamic business environment.
- Benefits: Full training, mentoring, and a structured apprenticeship programme.
- Other info: Great opportunity for career growth and skill development.
- Why this job: Make a real difference by helping people during challenging times.
- Qualifications: GCSEs in English and Maths preferred; no prior claims experience needed.
Hours: Monday - Friday 9.00am - 5.00pm with 30 minutes for lunch, 37.5 hours a week
Duration: 21 Months
Positions available: 2
What you’ll do at work:
You will support customers after road traffic accidents and help progress their claims while completing a structured apprenticeship programme. Full training and mentoring are provided.
Key Responsibilities:
- Take customer calls and record First Notification of Loss (FNOL) details
- Update claim information and handle general administration
- Liaise with repairers, hire providers, and recovery agents
- Keep customers and referrers informed and provide clear, professional support
- Follow internal processes and regulatory requirements
Where you’ll work: 12, Allenby Business Village, Crofton Road, Lincoln, LN3 4NL
College or training organisation: INTEC BUSINESS COLLEGES LIMITED
Your training course: Business administrator, Equal to Level 3 (A level)
Requirements:
Desired qualifications:
- GCSE English (Grade 9-4 (A*-C)) desirable
- GCSE Mathematics (Grade 9-4 (A*-C)) desirable
Skills:
- Communication skills
- Organisation skills
- Team working
- Strong communication skills
- Good listening skills
- Empathy and professionalism
- Good attention to detail
- Willingness to learn & develop
- Confident using IT Systems
- Good IT Skills
- No claims experience required
- C/Service experience helpful
Trainee Motor Claims Handler employer: Intec Business Colleges
INTEC BUSINESS COLLEGES LIMITED offers a dynamic and supportive work environment at Sapphire House, Biggin Hill, where you can thrive as a Formula 1 Logistics Stock Control Apprentice. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring you gain valuable skills in logistics and inventory management while being part of the exhilarating world of Formula 1. Our collaborative culture promotes teamwork and innovation, making it an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Motor Claims Handler
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about us.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer calls, role-play with a friend or family member. This will help you feel more confident when it comes to taking those important calls.
✨Tip Number 3
Show off your organisation skills! Prepare a list of questions to ask during interviews. This not only shows your interest but also helps you gather the info you need to decide if we're the right fit for you.
✨Tip Number 4
Be ready to demonstrate your willingness to learn! Share examples from your past experiences where you've picked up new skills quickly. We love seeing that enthusiasm for development!
We think you need these skills to ace Trainee Motor Claims Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Motor Claims Handler role. Highlight any customer service experience and communication skills, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you a great fit. Don’t forget to mention your willingness to learn and develop!
Show Off Your Attention to Detail:In this role, attention to detail is crucial. Make sure your application is free from typos and errors. A polished application shows us you care about quality and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Intec Business Colleges
✨Know Your Role
Before the interview, make sure you understand what a Trainee Motor Claims Handler does. Familiarise yourself with terms like FNOL and the claims process. This will show your potential employer that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate. Think about examples from your past experiences where you've successfully handled customer queries or worked in a team. Be ready to share these during the interview to demonstrate your strong communication skills.
✨Demonstrate Your Organisational Skills
The job requires good attention to detail and organisation. Prepare to discuss how you manage tasks and prioritise your workload. You could even bring along a simple example of a time when you successfully organised a project or event, showcasing your ability to keep things on track.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the training programme or how success is measured in the position. It’s a great way to engage with the interviewer and leave a positive impression.
