At a Glance
- Tasks: Support the Service Delivery team and manage key systems while gaining hands-on experience.
- Company: Join BlueKong Networks, a global leader in IT and network solutions.
- Benefits: Earn £16,000 annually with potential pay rise after probation and training opportunities.
- Other info: Flexible working hours with excellent progression to Project Coordinator or Manager roles.
- Why this job: Kickstart your career in a creative environment with real impact on customer engagements.
- Qualifications: GCSEs in English and Maths required; communication and IT skills are essential.
Providing daily support to the Bluekong Service Delivery team and managing and maintaining key systems within the organisation.
Annual wage: £16,000 (First year). The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course: Business administrator
Hours: Monday - Friday between 9am and 5pm. 37 hours a week
Duration: 21 Months
Positions available: 1
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Duties for this role include:
- Maintaining and building relationships with the companies' new and existing field engineering teams
- Maintaining all project/support based documents/process
- Assisting with critical daily deadlines
- Working as part of the SDM team on multiple customer engagements
- Providing administrative support for BlueKong Networks Annuity contracts
- Providing administrative support to Bluekong Networks engineering teams
- Working to bring on board new engineers to utilise for customer works
- Building strong relationships with both customers, suppliers and delivery leads
- Monitoring and being the first port of contact for BlueKong support customers
The Service Delivery Analyst will be:
- A bright individual looking to develop their career within a creative environment
- Skilled administrator
- Comfortable working in a busy environment
- Flexible approach
- Semi-Skilled IT user, able to pick up on new software and technologies
Where you’ll work: 11-13 High Street, Theale, Reading, RG7 5AH
Training: An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation: INTEC BUSINESS COLLEGES LIMITED
Your training course: Business administrator (Equal to Level 3 (A level))
Your training plan: Business Administrator Level 3
End-Point-Assessment: Work Based Training
Monthly Tutor/Assessor Sessions
Requirements
Essential qualifications:
- GCSE English (Grade 9-4 (A*-C)) essential
- GCSE Mathematics (Grade 9-4 (A*-C)) essential
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Willing to learn
About this company: Founded in 2014, BlueKong Networks is a global leader in technical engineering services, providing agile, customer-focused, end-to-end IT and network solutions. As an ISO9001-certified, ISO27001-certified, and Cyber Awareness-certified organisation, we uphold the highest standards in quality management, information security, and cybersecurity best practices.
After this apprenticeship: Your earnings can increase over time with an apprenticeship. Future progression will be to progress to Project Coordinator, then either Project Manager or Service Delivery Manager.
The contact for this apprenticeship is: BLUEKONG NETWORKS LIMITED, Linsay Narborough.
Service Delivery Analyst Apprentice in Theale employer: Intec Business Colleges
At Mobile Healthcare Ltd, we pride ourselves on fostering a supportive and dynamic work environment where apprentices can thrive. Located in the heart of Woodford Green, our team is dedicated to providing exceptional patient care while offering comprehensive training and growth opportunities, ensuring that you not only gain valuable skills but also have the potential for a permanent position upon successful completion of your apprenticeship.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Analyst Apprentice in Theale
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Utilise platforms specifically tailored for apprenticeships. Websites like Apprenticeships.gov.uk or local job boards can help us find the latest openings, and many companies even post directly about their apprenticeship opportunities. Don't forget to check Intec Business Colleges’s own careers page too!
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We think you need these skills to ace Service Delivery Analyst Apprentice in Theale
Some tips for your application 🫡
Show Off Your Analytical Skills:In the business intelligence world, we love a good number-cruncher! When crafting your CV, highlight any experience you have with data analysis, reporting, or relevant software. If you’ve done any projects that involved extracting insights from data, make sure to include those!
Craft a Motivational Cover Letter:Since this is an apprenticeship, we want to see your enthusiasm for learning and growing in the business intelligence field. Share why you're interested in business intelligence and what excites you about the role at Intec Business Colleges. Let your passion shine through!
Keep It Relevant:Tailor your application documents to align with the skills we're looking for in an apprentice. Mention any coursework or certifications you've completed related to business intelligence, data analytics, or even general business acumen. Specific examples will help you stand out!
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How to prepare for a job interview at Intec Business Colleges
✨Dive into Data!
As this is a business intelligence apprenticeship, show off your enthusiasm for data! Be ready to discuss your experience with data analysis tools like Tableau, Power BI, or even Excel. Have some examples at hand that demonstrate how you've transformed raw data into actionable insights — it’ll show the interviewers your practical skills!
✨Know Your BI Basics
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Since this is an apprenticeship, employers are looking for potential over experience. Be sure to communicate your eagerness to learn and grow in the field. Talk about any relevant projects or coursework you’ve completed, showing them you’re proactive and ready to hit the ground running at Intec Business Colleges.
✨Bring Along a Portfolio
Even for an apprenticeship, having a portfolio can be a big plus! Include any relevant projects you've worked on, such as data visualisations, reports, or case studies. This hands-on evidence of your skills will complement your verbal explanations, giving the interviewers a solid picture of what you can bring to the table.
