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- Tasks: Help customers in financial difficulties and provide solutions in a dynamic team environment.
- Company: Join an award-winning UK Debt Collection Agency with great career progression.
- Benefits: Competitive salary, uncapped bonus scheme, pension contributions, and free breakfast twice a week.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: GCSEs in English and Maths preferred; strong communication and problem-solving skills required.
- Other info: Enjoy a supportive workplace with opportunities for advancement and a day off on your birthday.
Summary If you are passionate about customer service, and you enjoy helping people who are in financial difficulties, then we would love you to be part of our Recoveries Team! As a successful candidate, you will have an excellent opportunity to join our award-winning company that can offer great career progression opportunities. Hours Shift patterns between our operational hours of Monday – Friday, 8.00am – 6.00pm. Saturday, 9.30am – 12.30pm (you will be required to work every alternative Saturday). 37.5 hours a week What you’ll do at work CRS is an award-winning, innovative UK Debt Collection Agency who works on behalf of some of the largest UK financial insurance and utility companies. CRS has achieved a Silver Investors in People Award – We invest in apprentices. Your duties and responsibilities include: * Working within a high-volume inbound contact centre, showing ownership and accountability, offering solutions to help and benefit customers * Maintain high service standards and continually improve the service to customers * Work well within a dynamic team environment * Negotiate, investigate and resolve issues whilst proactively seeking solutions College or training organisation INTEC BUSINESS COLLEGES LIMITED Your training course Customer service practitioner Equal to Level 2 (GCSE) Desired qualifications * GCSE English (Grade A* – C / 9 – 4) desirable * GCSE Maths (Grade A* – C / 9 – 4) desirable Skills * IT skills * Attention to detail * Confident telephone manner * Excellent listening skills * Good problem solver * Dedicated * Hard working * Confident individual * Team player * Enthusiastic & self motivated * Able to work in a busy role * Remain calm under pressure * Flexible & Proactive * Call Centre experience * Very strong C/Service Skills * Strong work ethic * Strong communication skills
Customer Service Recoveries Apprentice employer: Intec Business Colleges
Contact Detail:
Intec Business Colleges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Recoveries Apprentice
✨Tip Number 1
Get to know the company! Research CRS and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to express yourself clearly and confidently will set you apart. Try role-playing scenarios with friends or family.
✨Tip Number 3
Be proactive during interviews! Don’t just wait for questions; ask insightful ones about the team dynamics or customer service strategies. This shows your enthusiasm and that you’re already thinking like a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our award-winning team. Let’s get you started on this exciting journey!
We think you need these skills to ace Customer Service Recoveries Apprentice
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for helping customers, especially those facing financial difficulties. We want to see that you genuinely care about making a difference in people's lives!
Tailor Your Application: Take the time to customise your application to reflect the skills and qualities mentioned in the job description. We love seeing candidates who align with our values and understand what we’re all about.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to read and understand. Avoid jargon unless it’s relevant!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with our Recoveries Team.
How to prepare for a job interview at Intec Business Colleges
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a financial context. Be ready to discuss how you would handle difficult situations and provide solutions that benefit customers. This shows your passion for helping people in financial difficulties.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or helped someone in need. Highlight your ability to remain calm under pressure and think critically, as these are key traits for the role.
✨Demonstrate Team Spirit
Since this role involves working within a dynamic team environment, be prepared to talk about your experiences in teamwork. Share how you contribute to a positive team atmosphere and how you can support your colleagues while achieving common goals.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the company culture, training opportunities, or career progression. This not only shows your enthusiasm for the role but also helps you gauge if the company is the right fit for you.