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- Tasks: Help customers find the right products and respond to queries online and via phone.
- Company: Join a supportive team at INTEC BUSINESS COLLEGES LIMITED.
- Benefits: Full training provided, Monday to Friday hours, and a friendly work environment.
- Why this job: Kickstart your career in customer service with hands-on experience and growth opportunities.
- Qualifications: GCSE English and Maths required; eagerness to learn is a must!
- Other info: Conveniently located near Berkswell station, just a 2-minute walk away.
The predicted salary is between 800 - 1400 £ per month.
This is a customer service role, focusing on helping customers buy the correct products, answer queries online and make sales via telephone. You will be responding to online queries and making telephone calls, along with general office administration. Full training will be given.
Hours: Monday- Friday, 9.00am- 5.00pm, with 30 minutes for lunch. 37.5 hours a week.
What you’ll do at work:
- Assisting customers purchase the correct parts
- Responding to online queries and taking telephone calls
- General office administration
- Processing returns
- Updating inventory on the warehouse management system
College or training organisation: INTEC BUSINESS COLLEGES LIMITED
Your training course: Customer service practitioner, equal to Level 2 (GCSE)
Essential qualifications:
- GCSE English (Grade A* - C / 9 - 4) essential
- GCSE Maths (Grade A* - C / 9 - 4) essential
Skills:
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Eager and willing to learn
- Hard working
- Ebay experience preferred
- Microsoft Excel skills
- Microsoft Word skills
- Friendly
- Trustworthy
- Willing to learn and progress
Other requirements: The nearest train station is Berkswell station – unit is 2 mins walk from here. Requires the candidate to be efficient and deal with customer enquiries speedily.
Customer Service Operations Assistant Apprentice employer: Intec Business Colleges
Contact Detail:
Intec Business Colleges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operations Assistant Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the company’s values and products. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the actual interview.
✨Tip Number 3
Show off your skills! When discussing your experience, highlight your communication and organisational skills. Use specific examples to demonstrate how you've successfully handled customer queries or worked in a team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Operations Assistant Apprentice
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role. We want to see how you can assist customers and handle queries, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role is all about helping customers, it’s crucial to demonstrate your communication skills in your written application. Use clear and friendly language to show us you’re the right fit for our team!
Highlight Your Organisational Skills: We love a candidate who can keep things organised! Mention any experiences where you’ve had to manage tasks or projects efficiently. This will show us you can handle the general office administration part of the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Intec Business Colleges
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand how to assist customers effectively, handle queries, and process returns. Being able to demonstrate your knowledge in these areas will show that you're ready to jump into the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with customers, practice clear and friendly communication. You might want to role-play common scenarios with a friend or family member to build your confidence in responding to queries over the phone and online.
✨Show Off Your Organisational Skills
Prepare examples of how you've successfully managed tasks or projects in the past. This could be anything from keeping track of inventory to handling multiple customer requests at once. Highlighting your organisational skills will make you stand out as a candidate who can handle the demands of the job.
✨Demonstrate Your Willingness to Learn
Make it clear that you're eager to learn and grow in the role. Share any experiences where you've taken the initiative to learn new skills or improve your performance. This attitude is crucial for success in an apprenticeship and will resonate well with the interviewers.