At a Glance
- Tasks: Greet patients, schedule appointments, assist with frame selection, and manage records.
- Company: Join a friendly optical team dedicated to excellent patient care.
- Benefits: Earn while you learn with competitive pay and professional training.
- Other info: Potential for a permanent position after apprenticeship completion.
- Why this job: Kickstart your career in healthcare with hands-on experience and growth opportunities.
- Qualifications: GCSEs in English and Maths; strong communication and customer service skills.
The predicted salary is between 14560 - 14560 £ per year.
Summary
We seek a friendly, organized Optical Assistant/Receptionist to greet patients, schedule appointments, handle calls, and assist with frame selection.
Ensure smooth operations by managing records, processing payments, and coordinating with staff.
Strong communication and customer service skills required.
- Location
- 449 High Road, Woodford Green, IG8 0XE
- Work Details
- Hours: Monday‑Friday, 9:00 am – 5:00 pm (35 hours a week)
- Duration: 21 months
- Positions Available: 2 (Apprenticeship)
- Pay: £14,560 first year; thereafter National Minimum Wage for your age or above. Pay may be negotiated and may rise after successful completion of probation.
Responsibilities
- Customer Care: Greet patients warmly, answer enquiries, and guide them through appointments.
- Appointment Management: Schedule appointments, update diaries, and send reminders.
- Frame and Lens Assistance: Help patients choose frames and lenses, providing advice and recommendations.
- Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details.
- Reception Area: Keep the reception tidy and professional.
- Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow.
- Problem Solving: Address patient concerns or queries promptly and professionally.
- Training
- Apprenticeship includes regular training with a college or training organisation; at least 20 % of working hours will be spent training or studying.
- College: INTEC Business Colleges Limited.
- Course: Business Administrator (Level 3).
- Training Plan: Business Administrator Level 3, End Point Assessment, Work‑Based Training, Functional Skills (if necessary).
Qualifications & Skills
- Essential: GCSE English (Grade 9‑3 A*‑D); GCSE Mathematics (Grade 9‑3 A*‑D).
- Required skills: Communication, IT (Microsoft Office), Organisation, Customer care, Problem solving, Team working, Confidence with customers, Professionalism, Flexibility & adaptability.
- Desired: Experience in customer service.
- Personal Qualities
- Well‑spoken, excellent telephone manner, personal presentation of high importance.
- Acknowledgements
After completion of the apprenticeship, there is a possibility of a permanent position being offered to the right candidate with further training to progress professionally within the organisation.
Contact
MOBILE HEALTHCARE LTD – Linsay Marie Narborough – Reference code: VAC (phone number removed)
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Admin/Reception Optical Assistant Apprentice employer: Intec Business Colleges
INTEC BUSINESS COLLEGES LIMITED offers a dynamic and supportive work environment at Sapphire House, Biggin Hill, where you can thrive as a Formula 1 Logistics Stock Control Apprentice. With a strong focus on employee growth, we provide comprehensive training and development opportunities, ensuring you gain valuable skills in logistics and inventory management while being part of the exhilarating world of Formula 1. Our collaborative culture promotes teamwork and innovation, making it an exciting place to build your career.
