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- Tasks: Serve as the primary technical advisor for enterprise customers, ensuring their success and satisfaction.
- Company: Join a leading network security and analytics vendor making waves in the tech industry.
- Benefits: Enjoy a competitive salary, uncapped OTE, stock options, and a collaborative work environment.
- Why this job: Be a trusted partner, helping clients achieve their security goals while growing your career.
- Qualifications: 3+ years in a customer-facing technical role with a strong IT or cybersecurity background.
- Other info: Clear career progression opportunities await you in this growth-focused company.
The predicted salary is between 54000 - 126000 £ per year.
Intaso have partnered with a leading network security and analytics vendor who is seeking a Technical Account Manager to serve as the primary technical advisor for a portfolio of customers. This role is pivotal in driving product adoption, customer satisfaction, and long-term retention. The ideal candidate will combine technical expertise with strong relationship-building skills to guide customers through onboarding, implementation, and ongoing optimization as well as identifying new opportunities. You will act as a trusted partner, helping clients align the platform’s capabilities with their security goals, while also advocating internally for customer needs.
Responsibilities:
- Act as the technical liaison for enterprise customers, managing onboarding, configuration, and adoption.
- Deliver ongoing technical reviews, roadmaps, and usage reports.
- Collaborate with the account management team to identify new upsell and cross-sell opportunities.
- Monitor customer environments and ensure long-term satisfaction and success.
Qualifications:
- 3+ years in a TAM, SE, or related customer-facing technical role.
- Strong background in IT infrastructure, cybersecurity, or enterprise software.
What's on offer:
- Basic salary up to £90,000.
- OTE £120,000 (Uncapped).
- Stock options.
- A collaborative, growth-focused environment.
- Clear career progression.
Technical Account Manager employer: Intaso
Contact Detail:
Intaso Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in network security and analytics. Being well-versed in current technologies will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who are already working as Technical Account Managers. Engaging in conversations can provide you with insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlighting your experience in onboarding and optimising technical solutions will resonate well with the hiring team.
✨Tip Number 4
Showcase your problem-solving skills during interviews by discussing how you've tackled challenges in previous roles. This will illustrate your ability to act as a trusted partner for clients, which is crucial for this position.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, IT infrastructure, and cybersecurity. Use specific examples that demonstrate your ability to build relationships and drive product adoption.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the responsibilities of the Technical Account Manager position, particularly your experience in onboarding and customer success.
Showcase Technical Expertise: Emphasise your technical knowledge in your application. Mention any relevant certifications or projects that showcase your understanding of network security and analytics, as well as your ability to communicate complex concepts to clients.
Highlight Relationship-Building Skills: Provide examples of how you've successfully managed client relationships in the past. This could include instances where you identified upsell opportunities or improved customer satisfaction through effective communication and support.
How to prepare for a job interview at Intaso
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your understanding of IT infrastructure and cybersecurity. Be prepared to discuss specific technologies you've worked with and how they relate to the role.
✨Emphasise Relationship-Building Skills
This role is all about building trust with clients. Share examples of how you've successfully managed customer relationships in the past, focusing on your ability to listen, understand needs, and provide tailored solutions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to troubleshoot issues or optimise a client's use of a product, and be ready to explain your thought process and outcomes.
✨Research the Company and Its Products
Familiarise yourself with the company's offerings and recent developments in network security and analytics. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
