Sales Account Manager

Intasite is a dynamic Health and Safety Software as a Service (SaaS) company, headquartered in Teesside. We're on the lookout for individuals who share a profound commitment to customer satisfaction and possess a strong drive to deliver products that enhance operational efficiency for health and safety teams worldwide. Our mission is to streamline the site access process for the most secure and safety-critical sites across the globe. This allows us to efficiently manage the safety and security of their personnel, visitors, and contractors as they enter these facilities, thereby reducing risk, ensuring compliance, and ultimately enhancing productivity.

Our cloud-based SaaS solution for inductions and contractor management caters specifically to high-risk industries, proudly serving renowned clients such as Budweiser, Telefonica O2, EDF Renewables, SSE PLC, Sky Studios, CityFibre, and Equinor. With a global user base, our product's profound impact is a result of our extensive experience in the field. We continually strive to build the most exceptional product possible. Our goal is to combine simplicity and industry knowledge to deliver an outstanding safety onboarding experience.

Job Specification

What you’ll be doing

We are seeking a proactive and relationship-driven Account Manager to join our team. You will be responsible for managing and developing existing client accounts, ensuring they receive maximum value from the Intasite platform. This includes:

• Identifying opportunities for cross-selling and upselling additional features and modules.
• Increasing licence usage across contracts.
• Expanding our footprint into additional sites within group companies.
• Supporting the development of global frameworks.

This is a key role for someone who thrives on strengthening long-term partnerships, uncovering growth opportunities within existing accounts, and playing a vital part in our continued expansion across safety-critical industries.

Key Responsibilities

• Manage and nurture relationships with an existing portfolio of clients, ensuring high levels of satisfaction, retention, and engagement.
• Work with clients to expand Intasite into additional sites, divisions, and group companies, with approximately 60% of the role focused on this objective and the remaining 40% dedicated to other key responsibilities.
• Identify opportunities to cross-sell and upsell additional platform features, modules, and services.
• Manage the licence renewal process and identify opportunities to increase usage across client accounts, ensuring the platform continues to deliver strong operational value.
• Support the development and delivery of global framework agreements with multinational organisations.
• Conduct regular account reviews to understand client objectives, challenges, and opportunities for value add.
• Present and demo additional platform functionality to clients to support upsell and expansion initiatives.
• Collaborate internally with product, marketing, onboarding, and support teams to ensure clients receive a seamless and impactful experience.
• Track account activities, renewal cycles, upsell opportunities, and revenue performance within the CRM.

Candidate Profile

• Proven experience in account management, customer success, or a client-facing commercial role, ideally with a track record of upselling or revenue growth.
• Preference for candidates with previous experience or knowledge of safety or high-risk environments, or those who have sold into these industries. Experience in SaaS / software would also be desirable.
• Strong relationship-building skills with the ability to engage confidently with stakeholders at all levels.
• Self-starter who is proactive, organised, and comfortable managing a portfolio of accounts independently.
• Excellent communication and presentation skills with the ability to articulate value propositions clearly.
• Analytical mindset with the ability to understand client needs and align solutions effectively.
• Comfortable working in a dynamic, fast-paced environment and adapting to evolving client requirements.
• Team-player with a positive mindset and collaborative approach.
• Based in the UK with willingness to travel to client sites as required.

The opportunity to have a direct impact on an exciting product with global reach, working in a growing dynamic company and developing new opportunities. Benefits include:

• 25 days annual leave, plus an additional 8 bank holidays (33 in total).
• Access to our free on-site gym and cinema room.
• Access to an annual training and development budget.
• Complimentary parking and a monthly team lunch.