Client Onboarding Specialist

Intasite is a dynamic Health and Safety Software as a Service (SaaS) company, headquartered in Teesside.We\’re on the lookout for individuals who share a profound commitment to customer satisfaction and possess astrong drive to deliver products that enhance operational efficiency for health and safety teamsworldwide.Our mission is to streamline the site access process for the most secure and safety-critical sites acrossthe globe. This allows us to efficiently manage the safety and security of their personnel, visitors, andcontractors as they enter these facilities, thereby reducing risk, ensuring compliance, and ultimatelyenhancing productivity.Our cloud-based SaaS solution for inductions and contractor management caters specifically to high-riskindustries, proudly serving renowned clients such as Budweiser, Telefonica O2, EDF Renewables, SSE PLC, SkyStudios, CityFibre, and Equinor. With a global user base, our product\’s profound impact is a result of ourextensive experience in the field.We continually strive to build the most exceptional product possible. Our goal is to combine simplicity andindustry knowledge to deliver an outstanding safety onboarding experience.Job Specification What you\’ll be doing As a client onboarding specialist, you will be responsible for guiding new clients through a smooth and confident transition onto the Intasite platform. You\’ll work directly with project leads and site teams to understand their requirements, configure their tenant, prepare their content, and deliver training that helps them get value from day one. You\’ll also handle configuration updates for existing clients, ensuring their platform stays aligned with their needs.Key areas of responsibility Lead the onboarding process for new clients, from initial requirements capture to go-liveWork with clients to understand site workflows, induction needs, and platform configuration requirementsBuild and configure new client tenants within the Intasite platformUpload, organise, and verify client content (e.g. induction materials, documents, custom fields)Create and configure admin accounts, permissions and user settingsDeliver training sessions to client administrators, either remotely or onsiteImplement configuration changes and smaller platform updates for existing clientsWork closely with the technical and product teams when bespoke requests or escalations ariseThe skills you need Strong communication skills and confidence working directly with clientsGood attention to detail and an organised approach to project workComfortable learning how software platforms work and explaining them clearlyAble to manage multiple onboarding projects at the same timeFamiliar with admin dashboards, configuration panels, or similar systemsThe opportunity to have a direct impact on an exciting product with global reachWorking in a growing dynamic company and developing new opportunities.25 days annual leave, plus an additional 8 bank holidays (33 in total)Access to our free on-site gym and cinema roomAccess to an annual training and development budgetComplimentary parking and a monthly team lunch.

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