Senior Client Success Manager, Legal CRM in London

Intapp is seeking a Senior Client Success Manager, Legal CRM to join our DealCloud team. This role sits within Client Success and is responsible for driving strategic value realization, CRM adoption, and long-term business alignment for our enterprise legal clients. Intapp enables professional services firms to leverage data, intelligent automation, and AI to win more business, operate profitably, manage risk, and strengthen client relationships.

What you will do:

• Serve as a trusted advisor to senior client stakeholders, guiding CRM strategy, adoption, and business process transformation.
• Translate client business objectives, economic drivers, and market dynamics into actionable CRM strategies and measurable outcomes.
• Lead cross-functional collaboration across client and internal teams to drive holistic Legal CRM strategy and execution.
• Analyze complex business problems and influence CRM capabilities across the Legal CRM ecosystem.
• Guide implementation teams on strategic priorities and executive-level requirements.
• Drive stakeholder alignment, manage competing priorities, and accelerate program progress.
• Produce clear, executive-ready documentation to support adoption and long-term utilization.
• Support broader Intapp operations including account management, product, support, and business unit initiatives.
• Own the end-to-end quarterly release cycle, including validation, client enablement, use-case demonstrations, and structured communications.

What you will need:

• 8–10+ years leading CRM strategy or transformation within global law firms or as a senior CRM consultant.
• Demonstrated success driving measurable adoption and revenue-impacting CRM initiatives.
• Executive presence with the ability to influence C-suite and practice leadership.
• Deep understanding of legal firm economics, client development models, and competitive positioning.
• Proven ability to operate autonomously in complex, evolving environments.
• Strong commercial instincts — understands growth, margin, and client strategy.
• High ownership mindset with bias toward action and measurable results.
• Organized, adaptable, and comfortable operating independently in dynamic environments.

What you will gain:

At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.

Here, you will have the opportunity to:

• Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
• Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
• Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.

Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.

Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.

Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.