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- Tasks: Support clients with cloud-based SaaS platforms and resolve their issues effectively.
- Company: Leading software house in the UK with a focus on teamwork and innovation.
- Benefits: Modern work environment, professional development, and a supportive team culture.
- Why this job: Join a dynamic team and make a real difference in client satisfaction.
- Qualifications: Degree in IT or relevant experience, plus strong communication skills.
- Other info: Great opportunities for career growth in a collaborative atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
A leading software house in the UK is seeking a Product Support Analyst to join their Client Support team. This role involves handling internal requests for cloud-based SaaS platforms, triaging support tickets, and ensuring customer satisfaction through effective problem-solving.
Candidates should have:
- A degree in IT or relevant experience
- Strong communication skills
- A commitment to resolving client issues
This position offers a modern work environment, professional development opportunities, and a supportive atmosphere focused on teamwork and innovation.
Dealcloud SaaS Support Analyst in London employer: Intapp
Contact Detail:
Intapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealcloud SaaS Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you’d handle tricky client issues, as this role is all about effective problem-solving.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thought process. Remember, it’s not just about solving problems but also about how we communicate those solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Dealcloud SaaS Support Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT and SaaS support. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about client support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Intapp
✨Know Your SaaS Inside Out
Make sure you understand the basics of cloud-based SaaS platforms. Brush up on common issues users face and how to resolve them. This will show your potential employer that you're not just familiar with the technology, but that you can also think critically about problem-solving.
✨Show Off Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated complex information in the past. This will demonstrate your ability to keep clients informed and satisfied.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific support scenarios. Think through some common support tickets and how you would triage them. Practising these responses will help you feel more confident and ready to impress during the interview.
✨Emphasise Teamwork and Innovation
This company values a supportive atmosphere and teamwork. Be ready to discuss how you've collaborated with others in previous roles and any innovative solutions you've contributed to. Highlighting your commitment to working well with others will resonate with their team-oriented culture.
