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- Tasks: Provide top-tier support for the Dealcloud product and tackle internal requests.
- Company: Leading software firm in the heart of London with a collaborative culture.
- Benefits: Hybrid work model, professional development opportunities, and a supportive team environment.
- Why this job: Join a dynamic team and make a real impact in the financial services sector.
- Qualifications: Degree in a relevant field and strong problem-solving skills required.
- Other info: Exciting career growth opportunities in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
A leading software firm in the City of London is seeking a Product Support Specialist to join the Client Support team. In this hybrid role, you will tackle internal requests and provide top-tier support for the Dealcloud product used by financial services firms.
Candidates should have:
- A degree in a relevant field
- Strong problem-solving skills
- Experience in a client-facing application support role
The position offers opportunities for professional development in a collaborative environment.
Cloud SaaS Support Analyst – London (Hybrid) employer: Intapp
Contact Detail:
Intapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud SaaS Support Analyst – London (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to SaaS support. We should also be ready to showcase our problem-solving skills with real-life examples from past experiences.
✨Tip Number 3
Show off your passion for the product! Research Dealcloud and understand its features. This will help us impress the interviewers and demonstrate our genuine interest in the role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Cloud SaaS Support Analyst – London (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with the Cloud SaaS Support Analyst role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the position and how you can contribute to our Client Support team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Client-Facing Experience: Since this role involves supporting clients, make sure to highlight any previous experience in client-facing roles. We want to know how you've successfully handled support requests and built relationships with users.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at Intapp
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the Dealcloud product. Understand its features, benefits, and how it serves financial services firms. This knowledge will not only impress your interviewers but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved client issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to handle challenges in a client-facing role.
✨Emphasise Your Communication Skills
As a Cloud SaaS Support Analyst, clear communication is key. Practice articulating complex technical concepts in simple terms. During the interview, be sure to highlight any experience you have in client interactions, showcasing your ability to build rapport and provide excellent support.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team dynamics, professional development opportunities, and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
