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- Tasks: Support clients with technical inquiries and ensure their success with our platform.
- Company: Join a dynamic team at Intapp in the heart of London.
- Benefits: Enjoy flexible work, professional development, and wellness programs.
- Why this job: Make a real impact by helping clients thrive and adopt innovative solutions.
- Qualifications: Experience in client success or technical support, strong Excel skills required.
- Other info: Collaborative culture focused on growth, creativity, and community support.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working among an enthusiastic team in London. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.
What you will do:
- Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud platform and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support.
- Client Education: Assist clients with questions regarding training, platform configuration, workflow and new processes.
- Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Client Advisory team on how to improve adoption for specific clients.
- Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients.
What you will need:
- Client Success or Technical/Product Support experience required.
- Strong Excel skills and competency with Windows OS and Microsoft Office suite required.
- An undergraduate business, computer science degree or other related degrees or experience.
- Strong written and verbal communication skills, and be able to work effectively in partnership with clients.
- Superior troubleshooting, evaluative, and technical problem-solving abilities.
- Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality.
- Willingness to roll-up your sleeves to get the job done while contributing to the overall success of the company.
- Strong organizational skills and is an effective planner.
What you will gain at Intapp:
- Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
- Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
- Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
Client Success Analyst in London employer: Intapp
Contact Detail:
Intapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Analyst in London
✨Tip Number 1
Get to know the company inside out! Research Intapp and its products, especially the DealCloud platform. This will help you speak confidently about how you can contribute to client success during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you've demonstrated your problem-solving skills or provided exceptional client support. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Success Analyst in London
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you fully understand what a Client Success Analyst does. Dive into the job description and highlight the key responsibilities and skills required. This will help you tailor your application to show how you fit the bill.
Showcase Your Skills: When you're writing your application, don’t just list your skills—show us how you've used them! Use specific examples from your past experiences that demonstrate your client success or technical support expertise. We want to see how you can bring value to our team!
Be Personable: Remember, we’re looking for someone who can connect with clients and make them feel valued. Use a friendly tone in your application to reflect your communication skills. Let your personality shine through while keeping it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Intapp
✨Know the Intapp DealCloud Inside Out
Before your interview, make sure you thoroughly understand the Intapp DealCloud platform. Familiarise yourself with its features and functionalities, as well as common client queries. This will help you demonstrate your consultative support skills and show that you're ready to assist clients effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific scenarios where you used your troubleshooting abilities to resolve client problems. This will highlight your evaluative and problem-solving skills, which are crucial for the Client Success Analyst role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics. Strong written and verbal communication skills are essential for this position, so consider doing mock interviews with a friend or using online resources to refine your delivery.
✨Demonstrate Your Passion for Client Success
Be prepared to discuss how you would ensure client satisfaction and product adoption. Share your ideas on how to turn clients into 'raving fans' and how you would analyse success metrics. This shows that you’re not just interested in the job, but genuinely care about helping clients succeed.
