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- Tasks: Support pre-sales activities, manage data, and assist with project operations in a dynamic team.
- Company: Join Intapp, a leading global software provider in a vibrant work environment.
- Benefits: Gain valuable experience, mentorship, and networking opportunities in a hybrid internship.
- Why this job: Make an impact in client services while developing your skills in a supportive atmosphere.
- Qualifications: Organisational skills, teamwork, and a passion for learning new technologies are essential.
- Other info: Internship runs from June to August 2026, with a focus on professional growth.
The predicted salary is between 500 - 1500 £ per month.
This role is open to students who will be entering the final year of their degree in Autumn 2026.
Intapp is a global leading supplier of enterprise software solutions to the legal, professional services and financial services sectors. We are looking to hire a Client Services Operations Analyst (Intern) to work within an energetic professional services team, acting alongside the Client Services team. The role is a mix of supporting the pre-sales activities of reviewing statements of work and initiating projects, facilitating operations and data entry for services projects, and conducting behind the scenes investigation, remediation, analysis, and manipulation of Services Operations data.
What you’ll be doing:
- Assist the Services Sales Ops team with processing Statements of Work (SOW’s) & services setup through the pre-sale’s stages in a timely manner. This will include but not limited to New Implementation SOW’s, Change Request SOW’s on existing projects and Managed Services agreements.
- Proactively manage the scoping queue for incoming scoping requests from the sales team and route to the relevant technical teams and follow-up as appropriate.
- Partner with Services Sales Ops to maintain deal and pipeline accuracy in Intapp’s CRM platform to ensure deal pipeline is accurate and up to date for reporting and forecasting purposes.
- Be responsible for reviewing SOW’s & services setup ahead of contract request to ensure accuracy for resource roles, hours, and rates in Intapp’s CRM.
- Assist with ad-hoc CRM reporting requests for the services team.
- Partner with other internal departments (i.e., CRM Ops and Contract Ops) through the contract lifecycle to support the quick turnaround of services contracts.
- Review forecast future staffing capacity demands and gaps.
- Track trends in resource usage and assign appropriate staff to meet project needs.
- Prepare utilization, staffing and any ad hoc reports as requested.
- Participate in weekly sales and staffing calls.
- Provide first line technical support to the Client Services and Strategic Consulting organizations by responding to issues and requests reported in our ticketing system.
- Own the timely creation and updating of projects in OpenAir, our Services Project Management System, including generating proposal projects.
- Assist with OpenAir administration, including, but not limited to working with the services Operations team on maintaining and updating the system.
- Develop system expertise and proactively identify systems/process enhancements that will provide incremental improvements and efficiencies in systems supported.
- Efficiently triage and escalate issues that fall under adjacent internal teams as needed. Adjacent teams include IT, Business Applications, Finance, Product, and other individuals in the extended Services Operations team.
What you’ll need:
- Organization, effective time management and prioritization, and ability to multi-task.
- Passion for delivering high quality outcomes.
- Ability to work under tight deadlines.
- Ability working as part of a team.
- Strong analytical and creative problem-solving abilities.
- Comfort with Microsoft Excel, familiarity with basic Excel functions.
- Ability to adapt to rapidly evolving situations.
- Strong sense of personal responsibility and ownership over your work.
- Willingness and love of learning new technology, new processes and procedures, and new business models.
What you’ll gain:
- Experience using a CRM and ensuring proper data collection and reporting in a business intelligence tool.
- Understanding of operations, particularly as it relates to client or professional services, and its role within a software company.
- Introduction to pre-sales and contracting activities.
- Challenging and rewarding work.
- An incredible team of smart and mission-driven people to work with.
What to Expect:
Our Summer 2026 Internship Program begins June 1, 2026, and is projected to end August 7, 2026. Your professional growth and development will be supported throughout the internship program via project work related to your academic and professional interests, mentorship, and engaging events with other interns and company leadership. Our internship is hybrid, and interns will be expected in the office at least 3 days a week to get the full experience of the Intapp culture and networking opportunities.
Please note: Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Client Services Operations Analyst Intern in London employer: Intapp
Contact Detail:
Intapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Operations Analyst Intern in London
✨Tip Number 1
Network like a pro! Reach out to current or former interns at Intapp on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can give you insights that you won't find in the job description.
✨Tip Number 2
Prepare for your interview by practising common questions related to client services and operations. Think about how your skills align with the role and be ready to share examples of your problem-solving abilities. We want to see your passion for delivering high-quality outcomes!
✨Tip Number 3
Show off your analytical skills! During interviews, be prepared to discuss how you've used data in past projects or coursework. Highlight your comfort with tools like Excel and how you can leverage them to support the Services Sales Ops team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Intapp team and eager to dive into the internship experience.
We think you need these skills to ace Client Services Operations Analyst Intern in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Operations Analyst Intern role. Highlight relevant skills and experiences that match the job description, like your organisational skills and passion for delivering high-quality outcomes.
Show Off Your Analytical Skills: Since this role involves a lot of data manipulation and analysis, don’t shy away from showcasing your analytical abilities. Include examples of how you've tackled problems or improved processes in past experiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Intapp
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Services Operations Analyst Intern. Familiarise yourself with terms like Statements of Work (SOWs) and CRM systems, as these will likely come up in conversation.
✨Showcase Your Analytical Skills
Be prepared to discuss examples of how you've used analytical and problem-solving skills in past experiences. Whether it's through coursework or previous internships, having concrete examples will demonstrate your capability to handle the data manipulation and analysis aspects of the role.
✨Demonstrate Team Spirit
This role involves working closely with various teams, so be ready to share instances where you've successfully collaborated with others. Highlight your ability to communicate effectively and adapt to different team dynamics, as this will show you're a great fit for their energetic environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, the team you'll be working with, and the tools they use. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career goals.
