At a Glance
- Tasks: Lead high-profile client engagements and provide strategic oversight for impactful programmes.
- Company: Join a forward-thinking tech company focused on delivering exceptional client experiences.
- Benefits: Enjoy professional development, wellness programs, flexible time off, and complimentary lunches.
- Other info: Dynamic work environment with opportunities for growth and community involvement.
- Why this job: Make a real impact by guiding clients through complex technology initiatives and transformations.
- Qualifications: 10+ years in enterprise software and proven leadership with executive stakeholders.
The predicted salary is between 61408 - 80000 £ per year.
The Engagement Director, Strategic Clients is a senior individual contributor on Intapp’s professional services team, responsible for guiding some of the firm’s most complex and high‑profile client engagements. You will provide strategic oversight, industry insight, and trusted advisory leadership across a small number of high‑impact programs, ensuring Intapp solutions deliver measurable business value aligned to each client’s long‑term objectives.
What you will do
- Executive leadership and client partnership
- Serve as the primary executive partner and trusted advisor to client sponsors and senior stakeholders.
- Build and maintain strong relationships with client executives, providing strategic guidance and proactively addressing risks, issues, and opportunities.
- Lead executive governance processes, including planning and facilitating steering committee meetings with C‑suite stakeholders.
- Act as Intapp’s executive representative, ensuring a consistent and exceptional client experience across all services and support engagements.
- Leverage industry expertise and business acumen to advise clients on best practices, operating models, and strategies that maximize the value of their Intapp investment.
- Program strategy and governance
- Own overall program success, client satisfaction, and value realization across assigned engagements.
- Develop and manage integrated program plans, ensuring alignment across projects, workstreams, dependencies, milestones, and strategic objectives.
- Establish effective governance frameworks and reporting mechanisms to provide visibility into program performance, risks, and outcomes.
- Drive executive decision‑making by presenting clear recommendations, status updates, and mitigation strategies.
- Delivery oversight and value realization
- Provide strategic leadership and oversight to project managers, architects, consultants, and other key delivery stakeholders.
- Partner with delivery teams to ensure Intapp solutions remain aligned with client business goals, operational processes, and long‑term technology strategies.
- Engage directly during critical delivery phases to remove obstacles, manage stakeholder expectations, mitigate risks, and drive successful outcomes.
- Champion value realization by helping clients maximize the benefits of the broader Intapp platform and its integrated capabilities.
- Collaborate with solution architects and technical leaders to ensure solutions are designed and implemented to optimize performance, scalability, and business impact.
- Stakeholder management and escalation leadership
- Lead resolution of complex client escalations, coordinating across internal and external stakeholders to achieve timely, effective outcomes.
- Influence and negotiate with senior leaders to drive alignment and achieve mutually beneficial resolutions.
- Facilitate regular program reviews with client and Intapp leadership to ensure continued alignment on priorities, progress, and expected outcomes.
- Coordinate quarterly roadmap discussions with client executives, business leaders, and Intapp product management teams.
- Resource and portfolio management
- Ensure programs are appropriately staffed with the skills and expertise required for success.
- Identify resource gaps, capacity constraints, and organizational risks across both client and Intapp teams.
- Manage relationships with strategic partners and subcontractors supporting program delivery.
- Promote best practices, innovative delivery approaches, and continuous improvement initiatives that accelerate time‑to‑value and enhance client outcomes.
- Business growth and strategic opportunities
- Identify opportunities to expand client value and strengthen strategic partnerships.
- Collaborate with account leadership and services management to support account growth, business development, and long‑term customer success strategies.
- Contribute insights from client engagements to help shape future service offerings and product direction.
What you will bring
- Bachelor’s degree or equivalent professional experience.
- 10+ years of experience leading large‑scale enterprise software implementations, transformation programs, or strategic technology initiatives.
- 8+ years of experience within a technology‑focused organization.
- Demonstrated success leading strategic client engagements in complex, geographically distributed, matrixed environments.
- Proven ability to establish credibility with executive and C‑suite stakeholders through industry expertise, business acumen, and technology leadership.
- Experience serving as a trusted advisor to senior client leaders and influencing strategic business and technology decisions.
- Self‑motivated and highly adaptable, with a demonstrated ability to drive outcomes through influence and collaboration.
- Strong understanding of software development lifecycles, enterprise software delivery, and Agile methodologies.
- Exceptional leadership, communication, presentation, and stakeholder management skills.
- Strong organizational, analytical, and problem‑solving capabilities with high attention to detail.
- Ability to thrive in fast‑paced environments while managing multiple priorities and competing demands.
Preferred
- Experience working with legal, accounting, consulting, risk, compliance, or other professional services organizations.
- Deep understanding of the business, operational, and technology challenges facing professional and financial services firms.
- Experience leading enterprise SaaS implementations and digital transformation initiatives.
- PMP, PgMP, Agile, or other relevant program management certifications.
What you will gain
- Expand your skills with professional development opportunities, including training reimbursements and continuing education.
- Enjoy a modern, open office environment with complimentary lunches and fully stocked kitchens.
- Access comprehensive wellness and flexible time‑off programs, along with family‑formation benefits and support during family‑building journeys.
- Benefit from paid volunteer time off and a donation‑matching program for causes you care about.
Equal Employment Opportunity
Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Engagement Director, Strategic Clients employer: Intapp
Intapp is an exceptional employer, offering a dynamic work environment in Greater London that fosters creativity and professional growth. With a strong emphasis on employee wellness and development, team members benefit from collaborative projects and opportunities for technical training, making it a rewarding place to advance your career in SharePoint solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Engagement Director, Strategic Clients
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Intapp.
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We think you need these skills to ace Engagement Director, Strategic Clients
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Intapp.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Intapp. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Intapp
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Intapp, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Intapp, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Intapp could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Intapp as they’re likely seeking a candidate who can enhance their workplace culture.
