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- Tasks: Support clients with cloud-based SaaS platforms and resolve their issues effectively.
- Company: Leading software house in the UK with a focus on teamwork and innovation.
- Benefits: Modern work environment, professional development opportunities, and a supportive atmosphere.
- Why this job: Join a dynamic team and make a real difference in client satisfaction.
- Qualifications: Degree in IT or relevant experience, plus strong communication skills.
- Other info: Great opportunity for growth in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
A leading software house in the UK is seeking a Product Support Analyst to join their Client Support team. This role involves handling internal requests for cloud-based SaaS platforms, triaging support tickets, and ensuring customer satisfaction through effective problem-solving.
Candidates should have:
- A degree in IT or relevant experience
- Strong communication skills
- A commitment to resolving client issues
This position offers a modern work environment, professional development opportunities, and a supportive atmosphere focused on teamwork and innovation.
Dealcloud SaaS Support Analyst employer: Intapp
Contact Detail:
Intapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealcloud SaaS Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common support scenarios. Think about how you’d handle tricky client issues, as this role is all about effective problem-solving.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your thought process. Remember, it’s not just about solving problems but also about how we convey our solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Dealcloud SaaS Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT and SaaS support. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about client support and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Intapp
✨Know Your SaaS Inside Out
Make sure you understand the cloud-based SaaS platforms you'll be supporting. Familiarise yourself with common issues and solutions, as well as the specific products the company offers. This will show your commitment and help you answer questions confidently.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain a technical concept to a non-technical person, so think about how you can simplify complex ideas without losing their essence.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Prepare by thinking through how you would handle various support tickets or client issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Teamwork and Innovation
This role thrives in a supportive atmosphere focused on teamwork. Be ready to discuss past experiences where you collaborated with others to solve problems or innovate solutions. Highlight your adaptability and willingness to learn from your colleagues.
