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- Tasks: Support users and troubleshoot issues for our award-winning Dealcloud product.
- Company: Join a growing software house with a supportive Client Support team.
- Benefits: Enjoy hybrid working, professional development, and a collaborative environment.
- Why this job: Make a real difference by helping users and enhancing their experience.
- Qualifications: Relevant degree or technical support experience, plus strong Excel skills.
- Other info: Great opportunity for career growth in a dynamic setting.
The predicted salary is between 28800 - 48000 £ per year.
A growing software house is seeking a Product Support Analyst to join their Client Support team in Belfast. You will support their multi-award winning Dealcloud product by handling internal requests and troubleshooting user issues.
The ideal candidate should have:
- a relevant degree or technical support experience
- strong Excel skills
- the ability to handle high priority issues
This role offers hybrid working and professional development opportunities in a supportive environment.
SaaS Product Support Analyst — Hybrid (London/Belfast) employer: Intapp
Contact Detail:
Intapp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Product Support Analyst — Hybrid (London/Belfast)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to product support. We should also be ready to showcase our Excel skills with real examples, as they’re crucial for this role.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of specific instances where we’ve handled high-priority issues before and be ready to discuss them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re genuinely interested in joining the team.
We think you need these skills to ace SaaS Product Support Analyst — Hybrid (London/Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Product Support Analyst role. We want to see how your background aligns with supporting our Dealcloud product!
Show Off Your Excel Skills: Since strong Excel skills are a must, don’t forget to mention any specific projects or tasks where you’ve used Excel effectively. We love seeing those numbers in action!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to understand and get straight to the point about your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Client Support team!
How to prepare for a job interview at Intapp
✨Know Your Product
Before the interview, make sure you familiarise yourself with the Dealcloud product. Understand its features and common user issues. This will not only show your interest but also help you answer questions more effectively.
✨Showcase Your Technical Skills
Since strong Excel skills are a must, be prepared to discuss how you've used Excel in previous roles. Bring examples of how you've solved problems or improved processes using Excel, as this will demonstrate your technical prowess.
✨Prepare for High-Priority Scenarios
Think about past experiences where you had to handle high-priority issues. Be ready to share specific examples of how you managed these situations, what steps you took, and the outcomes. This will highlight your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, professional development opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.