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For Companies At a Glance
- Tasks: Champion client success and manage relationships to ensure satisfaction with Intapp's solutions.
- Company: Join a growing public company with a modern, collaborative culture.
- Benefits: Professional development, flexible time off, wellness programs, and complimentary lunches.
- Why this job: Make a real impact by advocating for clients and driving their success.
- Qualifications: Strong communication skills, analytical mindset, and a passion for client success.
- Other info: Dynamic work environment with opportunities for growth and community support.
The predicted salary is between 36000 - 60000 £ per year.
As a Client Advocacy Manager, you will serve as a strategic partner and trusted advisor, championing client success and satisfaction across Intapp’s solutions. In this high-impact role, you’ll manage a portfolio of clients, ensuring their needs are represented internally and their experience with Intapp exceeds expectations. You’ll collaborate cross-functionally with teams such as Support, Product Development, Sales, Training, and Implementation to resolve escalations, drive adoption, and deliver measurable outcomes. This position offers significant visibility with senior leadership and the opportunity to influence client-centric initiatives.
What You'll Do
- Champion Client Success: Act as the primary advocate for clients during escalated support situations, engaging across all business units and industries to ensure timely resolution and positive outcomes.
- Onboarding & Transition: Lead client handovers from Implementation to Support, including reviewing support procedures, introducing resources, and coaching clients on leveraging the support portal and community.
- Premium Client Engagement: Conduct quarterly success reviews for premium support clients, monitor satisfaction, and proactively manage open cases and escalations.
- Relationship Building: Develop strong, trust-based relationships with client stakeholders to foster long-term partnerships and loyalty.
- Data-Driven Insights: Utilize analytics to monitor customer health, identify trends, and create actionable plans to improve engagement and satisfaction.
- Leverage Technology: Use AI tools to prepare client summaries, manage escalation workflows, and streamline communication.
- Cross-Functional Collaboration: Partner with internal teams (Product, Sales, Support, GTM, Training, Implementation) to address complex client challenges and advocate for client needs.
What You'll Need
- Exceptional written and verbal communication skills with a passion for client success.
- Strong facilitation skills to lead internal and external meetings and drive problem-solving.
- Analytical mindset with the ability to prioritize and manage multiple issues effectively.
- Solid understanding of Intapp’s product suite and its application in client environments.
- Business acumen and ability to align client needs with organizational goals.
- Active listening skills and curiosity to uncover root causes and client concerns.
- Collaborative approach with a commitment to teamwork and shared success.
- Self-motivated, results-oriented, and comfortable working in a fast-paced environment.
What you will gain at Intapp:
At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
Here, you will have the opportunity to:
- Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
- Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
- Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
Client Advocacy Manager in London employer: Intapp, Inc.
Contact Detail:
Intapp, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advocacy Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Intapp on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Intapp’s products inside out. Show how your skills align with their client advocacy goals. We want to see that you’re not just a fit for the role, but also passionate about what we do!
✨Tip Number 3
Practice your communication skills! As a Client Advocacy Manager, you’ll need to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to connect.
We think you need these skills to ace Client Advocacy Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Advocacy Manager role. Highlight your relevant experience and skills that align with what we’re looking for, especially in client success and cross-functional collaboration.
Showcase Your Communication Skills: Since exceptional written communication is key for this role, ensure your application is clear, concise, and free of errors. Use a friendly tone that reflects your passion for client advocacy and success.
Demonstrate Analytical Thinking: We love candidates who can think critically! Include examples in your application that showcase your analytical mindset and how you've used data-driven insights to improve client satisfaction in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Intapp, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Intapp thoroughly. Understand their products, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Client Advocacy Skills
Prepare specific examples from your past experiences where you've successfully advocated for clients. Highlight how you resolved issues, built relationships, and drove client satisfaction. This will demonstrate your fit for the Client Advocacy Manager role.
✨Prepare for Cross-Functional Scenarios
Since this role involves collaboration with various teams, think of instances where you've worked cross-functionally. Be ready to discuss how you navigated challenges and ensured client needs were met while working with different departments.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, client success metrics, or how they measure client satisfaction. This shows your proactive approach and eagerness to contribute to their goals.
