At a Glance
- Tasks: Lead a dynamic team to drive client success and growth in the legal sector.
- Company: Join a forward-thinking tech company with a focus on collaboration and innovation.
- Benefits: Enjoy professional development, flexible time off, and wellness programs.
- Other info: Work remotely or hybrid, with opportunities for travel and community engagement.
- Why this job: Make a real impact by transforming client relationships into long-term partnerships.
- Qualifications: 15+ years in client success leadership, strong communication, and analytical skills required.
The predicted salary is between 80000 - 100000 £ per year.
The Director, Legal Portfolio is a people leader on Intapp's Client Success team, responsible for inspiring, developing, and coaching a team of client success professionals to consistently deliver strong client outcomes with predictable results across the EMEA and APAC regions. This role sits at the intersection of team leadership and client strategy, ensuring your portfolio of enterprise legal accounts is healthy, growing, and realising the full value of their Intapp investment.
Done well, this role turns a team into a high-performing unit and clients into long-term partners — firms that are expanding their use of the platform and influencing peers in their markets. The Director operates as a trusted advisor to client stakeholders and internal leaders alike, and serves as the connective tissue between their team, Sales, Product, and the broader business.
What you'll do
- Build and oversee a portfolio strategy that optimises account assignments, identifies client success opportunities, and ensures each client has a clear path to measurable outcomes.
- Drive regular business reviews with your team, using KPIs, coverage data, and risk signals to surface what's working and where to focus.
- Align with Sales segment leads on account-specific goals and ensure the team executes against shared objectives.
- Ensure your team engages the right stakeholders at the right level in every account.
- Build executive relationships directly in key accounts so Intapp has a trusted presence before it's needed.
- Lead escalation management for high-risk client situations, providing leadership support and taking accountability for driving issues to resolution with urgency.
- Own retention and support growth for your portfolio — driving renewal forecast accuracy, identifying at-risk renewals early, and developing success plays that extend client value in partnership with Sales.
- Lead proactive engagement models that increase product adoption and accelerate value realization across the full Intapp product suite and lifecycle.
- Coach the team to develop and share best practices, thought leadership content, and industry-specific guidance that supports the broader legal client community.
- Prioritise recruiting and building a team of strong performers — investing in hiring, onboarding, and developing talent as a core part of the role.
- Model and reinforce industry knowledge and product depth, creating a culture of continuous learning and client-facing credibility.
What you'll bring
Required
- 15+ years of experience in client success, portfolio, or account management team leadership roles within or serving professional services firms, ideally in the legal industry.
- Proven ability to drive retention and support growth across a portfolio of enterprise accounts, including executive-level relationship management.
- Strong leadership and coaching skills: able to develop talent, set clear expectations, and hold a team accountable to results. Success leading and managing teams of at least 10.
- Strong consultative and communication skills: ability to listen carefully, influence at all levels, and navigate complex organisational dynamics.
- Experience with change management or developing adoption strategies for enterprise technology platforms.
- Strong analytical skills and the ability to synthesise input from multiple sources into clear recommendations for clients and internal stakeholders.
- Bachelor's degree.
- Ability to travel 20–30% of the year for client visits, team engagements, and industry events.
Preferred
- Familiarity with the Intapp product suite.
- Familiarity with upstream and downstream systems such as Microsoft 365 and marketing, business development, relationship intelligence, experience management, document, financial, or practice management systems.
- Experience in a publicly traded, growth-stage software company.
Here, you will have the opportunity to:
- Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
- Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
- Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
Director Client Success, Legal Portflio EMEA employer: Intapp, Inc.
Intapp is an exceptional employer that prioritises employee growth and well-being, offering extensive professional development opportunities and a supportive work culture. With a focus on collaboration and innovation, employees enjoy modern office environments, comprehensive wellness programs, and the chance to make a meaningful impact in the legal industry. Join us in a role that not only fosters your career but also values your contributions to our community.
StudySmarter Expert Advice🤫
We think this is how you could land Director Client Success, Legal Portflio EMEA
✨Tip Number 1
Network like a pro! Reach out to connections in the legal industry and let them know you're on the hunt for a Director role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your responses and show you're genuinely interested in Intapp.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've inspired teams and driven client success in previous roles. We want to hear about your impact and how you can replicate that at Intapp.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Director Client Success, Legal Portflio EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Director, Client Success role. Highlight your experience in client success and leadership, especially in the legal sector, to show us you're the perfect fit!
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've driven retention and growth in previous roles to demonstrate your ability to deliver results.
Be Authentic:Let your personality shine through in your application. We value authenticity, so share your passion for client success and how you inspire teams to achieve their best. This helps us get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can review it promptly. We can't wait to hear from you!
How to prepare for a job interview at Intapp, Inc.
✨Know Your Portfolio Inside Out
Before the interview, dive deep into the specifics of the legal portfolio you’ll be managing. Understand the key clients, their needs, and how Intapp’s solutions can drive their success. This knowledge will help you demonstrate your strategic thinking and ability to build strong client relationships.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach and how you inspire and develop teams. Share specific examples of how you've coached team members to achieve their goals and foster a high-performing culture. This will highlight your fit for a people leader role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in high-risk client situations. Think of past experiences where you successfully managed escalations or turned around at-risk accounts. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Align with Company Values
Research Intapp’s culture and values, especially around client success and community support. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of building long-term client partnerships.
