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For Companies At a Glance
- Tasks: Champion client success and manage relationships to ensure satisfaction with Intapp's solutions.
- Company: Join a leading tech company focused on client advocacy and innovation.
- Benefits: Enjoy competitive pay, wellness programs, flexible time off, and professional development opportunities.
- Why this job: Make a real impact by advocating for clients and driving their success.
- Qualifications: Strong communication skills and a passion for client success are essential.
- Other info: Collaborative culture with opportunities for growth and creativity.
The predicted salary is between 36000 - 60000 £ per year.
As a Client Advocacy Manager, you will serve as a strategic partner and trusted advisor, championing client success and satisfaction across Intapp’s solutions. In this high-impact role, you’ll manage a portfolio of clients, ensuring their needs are represented internally and their experience with Intapp exceeds expectations. You’ll collaborate cross-functionally with teams such as Support, Product Development, Sales, Training, and Implementation to resolve escalations, drive adoption, and deliver measurable outcomes. This position offers significant visibility with senior leadership and the opportunity to influence client-centric initiatives.
What You'll Do
- Champion Client Success: Act as the primary advocate for clients during escalated support situations, engaging across all business units and industries to ensure timely resolution and positive outcomes.
- Onboarding & Transition: Lead client handovers from Implementation to Support, including reviewing support procedures, introducing resources, and coaching clients on leveraging the support portal and community.
- Premium Client Engagement: Conduct quarterly success reviews for premium support clients, monitor satisfaction, and proactively manage open cases and escalations.
- Relationship Building: Develop strong, trust-based relationships with client stakeholders to foster long-term partnerships and loyalty.
- Data-Driven Insights: Utilize analytics to monitor customer health, identify trends, and create actionable plans to improve engagement and satisfaction.
- Leverage Technology: Use AI tools to prepare client summaries, manage escalation workflows, and streamline communication.
- Cross-Functional Collaboration: Partner with internal teams (Product, Sales, Support, GTM, Training, Implementation) to address complex client challenges and advocate for client needs.
What You'll Need
- Exceptional written and verbal communication skills with a passion for client success.
- Strong facilitation skills to lead internal and external meetings and drive problem-solving.
- Analytical mindset with the ability to prioritize and manage multiple issues effectively.
- Solid understanding of Intapp’s product suite and its application in client environments.
- Business acumen and ability to align client needs with organizational goals.
- Active listening skills and curiosity to uncover root causes and client concerns.
- Collaborative approach with a commitment to teamwork and shared success.
- Self-motivated, results-oriented, and comfortable working in a fast-paced environment.
What you will gain at Intapp:
At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
Here, you will have the opportunity to:
- Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
- Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
- Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
Client Advocacy Manager employer: Intapp, Inc.
Contact Detail:
Intapp, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advocacy Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Intapp on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Intapp’s products and recent news. This shows you’re genuinely interested and ready to hit the ground running as a Client Advocacy Manager.
✨Tip Number 3
Practice your communication skills! As a Client Advocacy Manager, you'll need to articulate client needs clearly. Role-play with a friend or use online resources to sharpen your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Intapp team!
We think you need these skills to ace Client Advocacy Manager
Some tips for your application 🫡
Show Your Passion for Client Success: When writing your application, make sure to highlight your enthusiasm for client advocacy. Use examples from your past experiences that demonstrate how you've championed client success and satisfaction.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: We love clear communication! Make sure your application is well-structured and easy to read. Avoid jargon unless it’s relevant, and get straight to the point about your qualifications and what you can bring to the team.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Intapp, Inc.
✨Know the Company Inside Out
Before your interview, dive deep into Intapp’s products and services. Understand how they help clients succeed and be ready to discuss specific examples of how you can champion client success using their solutions.
✨Showcase Your Communication Skills
As a Client Advocacy Manager, exceptional communication is key. Prepare to demonstrate your verbal and written skills by discussing past experiences where you effectively resolved client issues or facilitated successful meetings.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to manage escalations or build relationships with clients. Be ready to explain your thought process and the outcomes of your actions.
✨Highlight Your Analytical Mindset
Since data-driven insights are crucial for this role, come prepared with examples of how you've used analytics to improve client engagement or satisfaction in previous positions. This will show your ability to align client needs with organisational goals.
