The Client Success Analyst will handle client inquiries while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable skills working among an enthusiastic team in London, UK. The analyst will ensure all high priority issues are addressed in a timely and efficient manner.
- Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud products and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support
- Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes
- Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients
Client Success or Technical/Product Support experience required
- Competency with Windows OS and Microsoft Office suite required
- An undergraduate business, computer science degree or other related degrees
- Strong written and verbal communication skills, and be able to work effectively in partnership with clients
- Superior troubleshooting, evaluative, and technical problem-solving abilities
- Self-motivated, strong work ethic, and a "whatever it takes to get it done" mentality
- Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company
- Strong organizational skills and is an effective planner
- Experience with Zendesk & SQL is a plus!
At Intapp, you'll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
Here, you will have the opportunity to:
- Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
- Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
- Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
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Client Success Analyst in City of Westminster employer: Intapp, Inc.
As a leading global law firm, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. With a strong focus on professional development, we offer numerous growth opportunities and support for continuous learning, ensuring that our Intapp Developers can enhance their skills while contributing to impactful projects. Located in a vibrant city, our firm provides a dynamic environment where innovation meets tradition, making it an excellent place for those seeking meaningful and rewarding employment.
