At a Glance
- Tasks: Manage service delivery and improve processes to enhance support for vulnerable individuals.
- Company: Join a non-profit dedicated to combating loneliness and improving mental health.
- Benefits: Competitive salary, remote work, and the chance to make a real difference.
- Other info: Opportunity for growth in a supportive and collaborative environment.
- Why this job: Be part of a mission-driven team that positively impacts lives every day.
- Qualifications: Experience in IT service delivery and managing vendor relationships required.
The predicted salary is between 56250 - 68750 £ per year.
Remote (UK only) £60-65,000
Looking for a role where what you’re working on will make a positive impact on people’s lives? I’m helping a non-profit who combat loneliness and improve mental health for elderly and vulnerable people to scale up the team with a Service Delivery Manager.
About the role:
- To begin with, you will be firefighting then once the chaos settles; you will be looking at processes, KPIs, SLAs and documentation (there is no Level 2 support involved with this role).
- You’ll line manage a Service Analyst and coach the Systems Analyst.
- We’re not looking for a hero, we’re looking for someone who will collaborate with the team to improve processes so there is not one single point of failure.
- They have an outsourced MSP looking after L1 support and L2 support is in-house, you will manage the vendors and services.
Requirements:
- Proven experience managing outsourced IT service providers or an IT outsourced MSP.
- Experience holding vendors to SLAs/KPIs/policies and running formal service reviews.
- Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis.
- Experience tracking costs/budgets and reporting to a Group Technology & Product Director or finance function.
- Experience overseeing process and policy governance, ideally including some exposure to ISO27001 or similar compliance frameworks.
- Experience line-managing individuals or small teams.
- Experience reporting vendor performance and risk to senior/C-level stakeholders.
- Several years (e.g. 5+) in IT service delivery or vendor/service management roles.
‘Apply now’ to be considered or send a copy of your CV to Kim to set up a confidential chat.
Service Delivery Manager employer: IntaPeople
IntaPeople is an exceptional employer, offering a dynamic and collaborative work environment that fosters professional growth and innovation. With a focus on cloud transformation in South Wales, employees benefit from competitive salaries, ongoing development opportunities, and the chance to work with cutting-edge technologies in AWS and Azure. Join us to be part of a team that values your expertise and encourages meaningful contributions to secure cloud infrastructure.
