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- Tasks: Monitor batch jobs and respond to alerts in a fast-paced environment.
- Company: Established enterprise operations team based in Cardiff.
- Benefits: 12-hour shifts, flexible night work from home, and potential contract extensions.
- Why this job: Join a dynamic team ensuring critical systems run smoothly and gain valuable experience.
- Qualifications: Experience in Unix/Linux support or application support is preferred.
- Other info: Immediate start available; perfect for tech-savvy problem solvers.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Production Support / Operations Analyst to join an established enterprise operations team in Cardiff. This role sits at the heart of a 24x7 environment where batch processing, system monitoring and incident response keep critical systems running. It’s ideal for someone from a Unix / Linux support, infrastructure support, application support or batch / operations background who is used to working with monitoring tools, alerts and live systems.
Responsibilities
- Monitoring batch jobs and job schedules across multiple systems
- Watching event consoles and responding to alerts
- Restarting or managing failed jobs and checking dependencies
- Running agreed schedule changes and release scripts into production
- Using Linux / Unix commands to check job execution and system health
- Escalating to DBA, Network and Application teams when required
- Producing operational reports and maintaining procedures
Working within ITIL / incident management processes. Experience with any scheduling or workload automation tools (Control-M, VisualCron, Autosys, TWS or similar) is useful but not essential. What matters is experience in environments where you have supported live systems, responded to alerts, and worked with batch processing or monitoring as part of your day job.
Qualifications / Experience
- Production Support Analyst
- Application Support Analyst
- Operations Analyst
- Unix / Linux Support Analyst
- Systems Operator
- Batch / Scheduling Analyst
- IT Operations / NOC Analyst
This is a 12-hour day / night shift role based in Cardiff (4 days on 4 days off). Once trained, night shifts can be worked from home. Initial 6-month contract with very good chance of extensions. Immediate start preferred (within 2 weeks ideally). If this sounds at all of interest and you can work onsite in Cardiff please apply, thanks.
Production Support / Operations Analyst (Batch & Monitoring) employer: IntaPeople
Contact Detail:
IntaPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support / Operations Analyst (Batch & Monitoring)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those already working in production support or operations roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Get your hands dirty with practical experience. If you can, set up a home lab to practice your Unix/Linux skills or experiment with monitoring tools. This will not only boost your confidence but also give you real examples to discuss in interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common scenarios you might face in a 24x7 environment. Think about how you would handle alerts or system failures. We want you to show that you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Production Support / Operations Analyst (Batch & Monitoring)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Unix/Linux support and any monitoring tools you've used. We want to see how your background fits into the role, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about this role and how your previous experiences have prepared you for it. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, mention specific instances where you've successfully managed incidents or resolved issues in live systems. We’re looking for those who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at IntaPeople
✨Know Your Systems
Make sure you brush up on your Unix/Linux commands and batch processing knowledge. Be ready to discuss how you've monitored systems in the past and handled alerts. This role is all about keeping critical systems running, so showing your familiarity with these tools will definitely impress.
✨Showcase Your Incident Response Skills
Prepare examples of how you've responded to incidents in a live environment. Think about specific situations where you had to escalate issues or manage failed jobs. Being able to articulate your thought process during these moments will demonstrate your ability to thrive under pressure.
✨Familiarise Yourself with ITIL Processes
Since this role involves working within ITIL and incident management processes, it’s a good idea to understand these frameworks. You don’t need to be an expert, but having a basic grasp will help you answer questions confidently and show that you can fit into their operational structure.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, the tools they use, and the challenges they face. This not only shows your interest in the role but also gives you a chance to assess if this is the right fit for you. Plus, it makes for a more engaging conversation!
