At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a busy IT Service Desk team in the heart of London.
- Benefits: Hybrid working, competitive hours, and a supportive team environment.
- Other info: Dynamic role with opportunities to grow your IT skills and knowledge.
- Why this job: Make a real difference by helping people solve their tech problems.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
IT Support Operator 1 month rolling contract London (Oxford Street / Bond Street Station) | Hybrid, 40% office-based 35 hours per week We're urgently seeking an experienced IT Support Operator to join a busy IT Service Desk team in London. This is a hands-on 1st line support role where you'll be responsible for helping staff and members with day-to-day technical issues, keeping tickets moving and making sure users receive a professional, helpful service. What you'll be doing * Provide 1st line IT support via phone, email, Teams and the self-service portal * Troubleshoot and resolve hardware, software, account and mobile device issues * Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system * Escalate more complex issues to the appropriate IT teams * Support Windows 11 and Android devices * Administer and troubleshoot user accounts and access * Support Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager * Use remote support tools such as RDP, TeamViewer or LogMeIn * Provide clear, easy-to-understand technical guidance to users * Maintain accurate ticket notes and contribute to the IT knowledge base * Follow ITIL processes and IT security best practice * Support equipment deployments, projects and occasional RCN events What we're looking for You'll ideally have: * Previous experience working in an IT Service Desk or 1st line IT support environment * Strong troubleshooting skills across hardware, software and systems * Good working knowledge of Windows 11 and Android * Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager * Experience using an ITSM or ticketing system * Experience with remote support tools such as RDP, TeamViewer or LogMeIn * An understanding of ITIL processes. ITIL certification would be useful but isn't essential * Excellent communication and customer service skills * The ability to stay calm and professional when dealing with busy periods or difficult technical issues * Good organisation and time management skills, with the ability to manage a busy ticket queue Most importantly, you'll be someone who enjoys helping people. You don't need to talk in technical jargon. You'll need to understand the problem, explain the solution clearly and make sure the user feels supported. Working arrangements * 35 hours per week * Shifts between 8am and 5pm * 40% of working time based in the London office If you're an experienced Service Desk or 1st Line Support professional with a strong Microsoft background and you're looking for a role where customer service really matters, we'd be keen to hear from you
IT Support Operator employer: IntaPeople
Join a pioneering global organisation at the cutting edge of scientific information and technology, where your role as a Senior UX Researcher will be instrumental in shaping AI-powered products for pharmaceutical research. With a strong emphasis on collaboration, innovation, and professional growth, you'll thrive in a dynamic work culture that values your insights and contributions. Enjoy the benefits of a hybrid working model in London, alongside opportunities for continuous learning and development within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Operator
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at IntaPeople that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Operator
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at IntaPeople, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at IntaPeople can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at IntaPeople will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at IntaPeople
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at IntaPeople. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at IntaPeople.
