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- Tasks: Provide top-notch support to users and assist with remote desktop issues.
- Company: Dynamic tech services company based in Cardiff, focused on growth and training.
- Benefits: Gain hands-on experience, develop your skills, and work in a supportive team.
- Why this job: Kickstart your career in tech while helping others solve their IT challenges.
- Qualifications: Strong customer service skills and knowledge of Microsoft systems and networking.
- Other info: Fully office-based role with opportunities for continuous professional development.
The predicted salary is between 24000 - 36000 £ per year.
A technology services company in Cardiff is seeking a 1st Line Helpdesk Support Advisor to provide end user support and assist with remote desktops. Candidates should have strong customer service skills and a solid understanding of Microsoft operating systems, networking, and telephony. The role is fully office-based, requiring candidates to be UK based and within commuting distance. The ideal candidate will thrive in a collaborative environment and be engaged in their continuous professional development.
Helpdesk Support Engineer — Growth & Training employer: IntaPeople
Contact Detail:
IntaPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support Engineer — Growth & Training
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or attend local tech meetups. Building connections can give us insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft operating systems, networking, and telephony. We want to show them that you're not just a great communicator but also a tech whiz!
✨Tip Number 3
Practice common helpdesk scenarios. Think about how you'd handle tricky customer service situations. Role-playing with a friend can help us nail those responses and boost our confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing familiar names when we’re reviewing candidates!
We think you need these skills to ace Helpdesk Support Engineer — Growth & Training
Some tips for your application 🫡
Show Off Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've helped others in the past and how you can bring that same energy to our team!
Be Specific About Your Technical Skills: Don’t just say you know Microsoft operating systems—give us examples! Mention any relevant experience with networking and telephony too. We love seeing candidates who can back up their claims with real-world experience.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description and show us why you're the perfect fit for the Helpdesk Support Engineer position. We appreciate a personal touch!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at IntaPeople
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft operating systems, networking, and telephony. Be ready to discuss how you've used these skills in past roles or projects. This will show that you’re not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer queries or issues in the past. Think about times when you went above and beyond to help someone. This will demonstrate your strong customer service skills, which are crucial for a Helpdesk Support Engineer.
✨Emphasise Teamwork and Collaboration
Since the role thrives in a collaborative environment, be ready to share experiences where you worked as part of a team. Highlight how you contributed to group success and how you handle feedback and support from colleagues.
✨Commit to Continuous Learning
Express your enthusiasm for professional development. Mention any relevant courses, certifications, or self-study you've undertaken. This shows that you're proactive about improving your skills and staying updated in the tech field.
