At a Glance
- Tasks: Lead digital operations, transforming customer experiences and managing tech projects.
- Company: Dynamic online education provider investing in technology and innovation.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Join a supportive environment focused on collaboration and continuous improvement.
- Why this job: Make a real impact in a growing company while leading a talented tech team.
- Qualifications: Proven leadership in tech, strong stakeholder management, and experience with AI and security.
Cardiff (hybrid, at least 3 days a week on site) | c. £90,000 | Full-time, permanent
About the company
My client is a growing online education provider, delivering specialist postgraduate programmes to professionals around the world. The business is investing heavily in its systems, data, AI and people. It already has a capable in-house team building its own platforms, and it has a new team structure designed to get more value from its technology.
The role
This is a new leadership role, reporting to the Operations Director. You’ll run digital operations as a service to the business, making sure the right work gets done in the right order and that everyone can see why.
You’ll be the link between the business and the technology team. You’ll work with every department to understand where technology helps or hinders them, and turn their problems into clear requirements. You’ll agree priorities with other heads of department, build a roadmap the business can trust, and explain technology plainly to the executive team.
You’ll also own the day-to-day foundations: infrastructure, cyber security, cloud and workplace systems, IT support and data. This is a leadership role, not a hands-on development one. You’ll lead a team that includes a Lead Architect, a front-end/UX developer, IT support and a data analyst.
What you’ll be responsible for:
- Gathering requirements from every department and publishing a roadmap with clear priorities
- Delivering projects and playing a leading role in transforming customer operations
- Infrastructure and cyber security, with ISO 27001 and Cyber Essentials Plus as the baseline
- Standardising business systems and the integrations and automations that connect them
- Data ownership, and one trusted source of reporting
- Running a well-managed IT support service with clear service levels
- Bringing in practical, well-governed AI that becomes part of how people work
- Leading the team, the technology budget and suppliers
What success looks like in year one:
- A published three-month roadmap within 60 days that heads of department support
- A regular prioritisation forum with the executive team
- Leaders trust their reporting, and figures agree across departments
- Security and audits run as routine, with no last-minute scramble
- A shrinking, well-understood backlog and a technology team recognised for what it delivers
What you’ll bring:
- Experience leading a technology function in a growing mid-sized or larger organisation, including owning the strategy and roadmap
- A track record of business transformation through technology, with measurable results
- Strong stakeholder skills: turning needs into requirements, agreeing priorities with senior leaders and sticking to what’s been agreed
- Experience delivering several projects through one team while managing capacity, dependencies and suppliers
- Hands-on experience introducing AI or automation with measurable results, and a sound grasp of the security, privacy and ethical issues
- Experience running infrastructure and information security, including leading ISO 27001, with working knowledge of Cyber Essentials Plus and GDPR
- Experience choosing and standardising SaaS tools, running a support service and building data governance
- Enough technical depth across cloud, integration, data and AI to be a credible partner to a senior engineer
Nice to have: experience in education, healthcare or another regulated sector; experience within a group structure or of acquisitions; ITIL, PRINCE2, Agile or ISO 27001 Lead Implementer; experience managing a technology budget and supplier contracts.
Interested? Apply with your CV, or contact Kim Gibbons at IntaPeople for a confidential conversation.
Head of Digital Operations employer: IntaPeople
Join a pioneering global organisation at the cutting edge of scientific information and technology, where your role as a Senior UX Researcher will be instrumental in shaping AI-powered products for pharmaceutical research. With a strong emphasis on collaboration, innovation, and professional growth, you'll thrive in a dynamic work culture that values your insights and contributions. Enjoy the benefits of a hybrid working model in London, alongside opportunities for continuous learning and development within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Operations
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like IntaPeople looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Head of Digital Operations at IntaPeople, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Head of Digital Operations
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at IntaPeople, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of IntaPeople and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at IntaPeople
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that IntaPeople might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at IntaPeople.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
