At a Glance
- Tasks: Lead a high-performing software delivery team and manage key client relationships.
- Company: Dynamic tech company focused on modern software delivery and cloud solutions.
- Benefits: Competitive salary, bonus scheme, flexible working, and generous holiday allowance.
- Other info: Opportunity for professional development and career progression in a supportive environment.
- Why this job: Shape outcomes and drive growth while leading a talented team in a hybrid role.
- Qualifications: Experience in software delivery, client management, and team leadership.
IntaPeople are looking for an experienced delivery leader to take ownership of key client portfolios and lead a high-performing software delivery team. This is a role for someone who is just as comfortable building strong client relationships as they are guiding teams through complex delivery challenges. They are a technology-focused business working across modern software delivery, cloud-based solutions, and ongoing application support. The work tends to be varied and often fairly complex, so being able to stay close enough to delivery without getting lost in the detail is important.
At its core, this role is about balance, keeping clients confident and engaged, ensuring delivery is running smoothly, and making sure there is a clear commercial lens across everything you do. You will be working across multiple projects and accounts, helping shape outcomes, support your team, and spot opportunities to grow relationships further. It is the kind of role that would suit someone who has come up through software, delivery, consulting, or client services and is used to operating at a senior level; someone who can bring a bit of calm, clarity, and direction when it is needed.
Key Responsibilities- Client Leadership
- Act as the primary point of ownership for key client relationships
- Build and maintain strong, long-term partnerships
- Provide clear guidance and confidence on delivery direction
- Identify opportunities to expand services within existing accounts
- Commercial Oversight
- Support growth across client portfolios
- Monitor revenue performance, margins, and commercial health
- Contribute to scoping, pricing, and proposal development
- Assist in new business opportunities and client pitches
- Delivery Management
- Oversee delivery across multiple concurrent projects
- Ensure work is completed on time, within budget, and to a high standard
- Implement and maintain effective delivery processes and governance
- Drive consistency and quality across teams with varied experience levels
- Team Leadership
- Lead and develop a team of software/delivery professionals (circa 7-8)
- Set clear expectations and promote accountability
- Create a collaborative and supportive team culture
- Encourage continuous improvement and high performance
A big part of the role is around building trust. You will be the person clients turn to when they want a clear view of how things are going, what is coming next, and where value can be added. At the same time, internally you will be leading a small technical/delivery team with different strengths and experience levels, helping them perform at their best without overcomplicating things.
There is also a commercial side to it, keeping an eye on performance across your accounts, understanding where there is room to grow, and contributing to conversations around pricing, scope, and new opportunities. Nothing overly heavy, but enough that you feel comfortable having those discussions and adding value.
This is a senior role combining client relationship management, delivery leadership, and commercial awareness. The successful candidate will be confident engaging with stakeholders, leading technical teams, and contributing to business growth through strong delivery performance.
Role overview:
- Hybrid working with 2 days per week required on site in Cardiff
- Salary - £70,000 - £80,000 depending on experience
- Bonus scheme related to performance and company performance
- Flexible working as standard (core hours typically 10-4)
- Central Cardiff Location with modern, open-planned offices
- Starting with 25 days Holidays (plus Bank Holidays) which increase with long service and recognition (up to 35 days)
- Paid training and subscriptions
For more information, please call Nathan Handley or click APPLY now for a call back. Candidates are kindly asked to either apply or email before calling.
Please note we do not have the necessary policies in place to provide sponsorship.
Delivery Lead employer: IntaPeople
IntaPeople is an exceptional employer, offering a dynamic work environment in the heart of Cardiff with a strong focus on technology and software delivery. Employees benefit from a hybrid working model, competitive salary, and generous holiday allowances that increase with service, alongside opportunities for professional growth through paid training and a supportive team culture. With a commitment to client relationships and team development, IntaPeople fosters an atmosphere where employees can thrive and contribute to meaningful projects.
StudySmarter Expert Advice🤫
We think this is how you could land Delivery Lead
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in a delivery lead role. Building those relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Showcase your leadership skills! When you’re chatting with potential employers, share specific examples of how you’ve led teams through complex projects. Highlight your ability to keep clients engaged and confident while managing multiple tasks – that’s what they want to hear!
✨Tip Number 3
Don’t forget about the commercial side! Be ready to discuss how you’ve contributed to revenue growth and client satisfaction in past roles. Employers love candidates who understand the business impact of their work, so make sure to bring that up in conversations.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, it’s a great way to get noticed by hiring managers who are looking for someone just like you!
We think you need these skills to ace Delivery Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Delivery Lead role. Highlight your experience in client relationship management and software delivery, as these are key aspects of the job. We want to see how your background aligns with what we're looking for!
Showcase Your Leadership Skills:In your application, emphasise your ability to lead teams and manage multiple projects. Share specific examples of how you've guided teams through complex challenges and maintained high standards. We love seeing candidates who can bring calm and clarity to their teams!
Highlight Commercial Awareness:Don’t forget to mention your experience with commercial oversight, like monitoring revenue performance and contributing to pricing discussions. This role requires a good balance between delivery and business growth, so show us you understand that dynamic!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at IntaPeople
✨Know Your Clients
Before the interview, research the key clients that the company works with. Understand their industries, challenges, and how the company supports them. This will help you demonstrate your ability to build strong client relationships and show that you're already thinking about how to add value.
✨Showcase Your Delivery Experience
Prepare specific examples from your past roles where you've successfully led software delivery projects. Highlight your ability to manage multiple projects, ensure timely delivery, and maintain high standards. This will illustrate your capability to oversee delivery across various accounts.
✨Demonstrate Commercial Awareness
Be ready to discuss how you've contributed to revenue performance and commercial health in previous positions. Think of examples where you've identified growth opportunities or improved margins. This will show that you understand the business side of delivery management.
✨Lead with Calm and Clarity
During the interview, convey your leadership style by discussing how you create a supportive team culture. Share instances where you've guided teams through complex challenges while keeping everyone focused and motivated. This will reflect your ability to lead a diverse team effectively.
