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- Tasks: Join our team as a Customer Support Assistant, handling inquiries and ensuring smooth operations.
- Company: We're a leading manufacturer in the Neath/Port Talbot area, committed to excellence.
- Benefits: Enjoy a collaborative work environment and gain valuable experience in customer service.
- Why this job: This role offers hands-on experience and the chance to make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and basic Microsoft Office knowledge are essential; SAP experience is a plus.
- Other info: Applicants must have the right to work in the UK; no sponsorship available.
The predicted salary is between 24000 - 36000 £ per year.
Project Support Officer A leading manufacturer in the Neath/Port Talbot area, are looking for an enthusiastic Project Support Officer to join their expanding team. This role is key in providing excellent customer service to both internal and external, existing and new customers. You will report to proposals, project managers and customer services whilst supporting both the proposals and execution function ensuring that everything runs smoothly across the business. About the role… Receiving customer enquiries, reviewing the enquiries and either declining, rerouting or taking forward the enquiry. Register all incoming enquiries whilst assessing the technical requirements of the customer. Preparing the quotation for internal review approval. Managing the customers experience from the initial enquiry through to completion. Liaising with other internal departments as and when necessary. Enter all sales orders onto the system. Input data onto the SAP system whilst generating pricing against pricing on the system. Prepare the quote for the customers, whilst entering data to the database. Monitor the status of orders from the project teams. Collaborate with the dispatch department to ensure a correct dispatch of orders. About you… Excellent communication skills, able to communicate with individuals of all levels. Able to collaborate in a team successfully. Previous experience using an SAP system (advantageous but no essential). Confident user of the standard Microsoft Office packages. Able to use your own initiative and make decisions when needed. Strong organisation skills. Applicants must have the right to work in UK as we do not offer sponsorship. Please ‘Apply now’ or reach out to Jordan to catch up around the role in more details: .(url removed) | (phone number removed)
Customer Support Assistant employer: IntaPeople
Contact Detail:
IntaPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Familiarize yourself with the SAP system, even if you don't have prior experience. There are plenty of online resources and tutorials that can help you understand its basic functionalities, which will give you an edge during the interview.
✨Tip Number 2
Brush up on your communication skills! Since this role involves liaising with various departments and customers, practicing clear and effective communication can set you apart from other candidates.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Research the company and its products thoroughly. Understanding their offerings and customer base will not only help you in the interview but also show your genuine interest in the position.
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of a Customer Support Assistant.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service roles or experiences that demonstrate your communication skills and ability to manage customer inquiries effectively.
Showcase Technical Skills: If you have experience with SAP or Microsoft Office, make sure to mention it. Provide specific examples of how you've used these tools in past roles to support your application.
Craft a Strong Cover Letter: Write a personalized cover letter that explains why you're interested in the position and how you can contribute to the team. Use clear and concise language to convey your enthusiasm for the role.
How to prepare for a job interview at IntaPeople
✨Show Your Communication Skills
Since excellent communication is key for this role, be prepared to demonstrate your ability to communicate effectively. Practice explaining complex ideas simply and clearly, as you may need to interact with various stakeholders.
✨Familiarize Yourself with SAP
Even though previous experience with SAP is advantageous but not essential, it’s a good idea to familiarize yourself with the basics of the system. This will show your initiative and willingness to learn, which can impress the interviewers.
✨Highlight Your Organizational Skills
This role requires strong organizational skills. Be ready to discuss specific examples from your past experiences where you successfully managed multiple tasks or projects simultaneously.
✨Prepare Questions About the Role
Demonstrate your interest in the position by preparing thoughtful questions about the role and the company. This shows that you are engaged and eager to understand how you can contribute to their success.
