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For Companies At a Glance
- Tasks: Guide enterprise clients through onboarding and implementation of complex digital solutions.
- Company: Join a leading SaaS company transforming customer experiences for major brands.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Be client-facing and make a real impact on global enterprises' success.
- Qualifications: Experience in SaaS delivery, strong customer-facing skills, and Agile understanding.
- Other info: Dynamic role with excellent career advancement opportunities in a thriving industry.
Digital Customer Journey Transformation | EMEA
Ensure all your application information is up to date and in order before applying for this opportunity.
Customer Success & Delivery Manager (SaaS)
Hybrid – UK-based, offices in Swansea or London – 1 days p/week onsite ideally but we can also consider fully remote candidates with occasional travel to customer sites (approx once a quarter)
Permanent £55,000 – £70,000 (depending on location)
Spanish – the customers you\’ll most likely be looking after are Spanish so the ability to speak Spanish is needed for this role
The Role
We’re looking for someone who can guide enterprise clients through the delivery of complex digital solutions — from onboarding and implementation to ongoing success and growth. You’ll work closely with major financial institutions and other global enterprises, helping them roll out SaaS platform to transform customer journeys.
This isn’t a back-office role. You’ll be client-facing, shaping solutions, and making sure projects run smoothly from start to finish. You’ll act as the product expert, ensuring customers not only adopt the platform but continue to find new ways to get value from it.
You’ll work at the heart of customer delivery, turning manual, paper-heavy processes into seamless digital experiences.
This isn’t just another delivery role. You’ll be driving adoption, measurable ROI, and long-term client value across industries like Financial Services and Telco.
What You’ll Do
Own the full post-sales lifecycle – onboarding, implementation, and continuous improvement.
Build trusted relationships with senior client stakeholders across enterprise accounts.
Manage programme delivery across multiple teams – Product, Engineering, Support, and external partners.
Track ROI and KPIs, lead QBRs, and demonstrate tangible business outcomes.
Translate business goals into clear delivery plans, user stories, and sprint activity.
Influence product direction through real client feedback and delivery insight.
What we\’re looking for
5+ years in Customer Success / Delivery Management within SaaS or Digital Transformation.
Background in Telco, Financial Services, or other complex enterprise environments.
Strong understanding of Agile / Scrum and traditional delivery methods.
Excellent stakeholder management and communication skills.
Confident working in technically complex, fast-moving environments.
Commercial awareness and a focus on delivering measurable business impact.
Why This Role?
High-impact position working directly with leading global brands.
Opportunity to shape the future of digital customer journeys.
Collaborative, growth-driven culture where your ideas matter.
Modern no-code product driving change across multiple industries. xiskglj
Interested?
If you’re an experienced Programme or Delivery Manager with a background in digital transformation and enterprise SaaS delivery, we’d love to hear from you
Customer Success & Delivery Manager (SaaS) employer: IntaPeople
Contact Detail:
IntaPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success & Delivery Manager (SaaS)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in SaaS or customer success. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and delivery management. Think about how you can showcase your experience with onboarding and implementation projects — real examples will make you stand out!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds.
✨Tip Number 4
Check out our website for the latest job openings. We’re always on the lookout for passionate individuals who can help us transform customer journeys. Apply directly through our site for the best chance at landing that dream job!
We think you need these skills to ace Customer Success & Delivery Manager (SaaS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success & Delivery Manager. Highlight your experience with SaaS and any relevant projects you've led, especially in financial services or telecoms. We want to see how you can guide clients through complex solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Share specific examples of how you've helped clients achieve their goals, and don’t forget to mention your understanding of Agile methods.
Showcase Your Client-Facing Skills: Since this role is all about being client-facing, make sure to highlight your strong communication and interpersonal skills. We want to know how you've successfully interacted with senior stakeholders and facilitated workshops or meetings in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your tailored CV and cover letter right there. Let’s get your application in and start the conversation!
How to prepare for a job interview at IntaPeople
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of the SaaS platform you'll be discussing. Familiarise yourself with its features, benefits, and how it can transform customer journeys. This will help you confidently answer questions and demonstrate your expertise during the interview.
✨Prepare for Client-Facing Scenarios
Since this role is client-facing, think about past experiences where you've successfully managed client relationships. Be ready to share specific examples of how you've guided clients through complex projects, especially in onboarding and implementation. This will showcase your strong customer-facing skills.
✨Brush Up on Agile Methodologies
As Agile delivery is key for this position, ensure you're well-versed in Agile principles and practices. Be prepared to discuss how you've applied Agile methods in previous roles, particularly in delivering solutions and managing projects. This will highlight your ability to bridge business needs and technical teams.
✨Showcase Your Analytical Skills
The role requires an analytical mindset, so come prepared with examples of how you've created reports or insights that drove decision-making. Think about how you've monitored performance and ensured customer satisfaction in the past, as this will demonstrate your capability to add value to the role.
