At a Glance
- Tasks: Lead high-performing software delivery teams and build strong client relationships.
- Company: Dynamic tech company offering a hybrid working model in Cardiff.
- Benefits: Competitive salary, bonus scheme, flexible hours, and generous holiday allowance.
- Other info: Join a collaborative culture with opportunities for professional development.
- Why this job: Make a real impact by driving growth and delivering exceptional client outcomes.
- Qualifications: Experience in client management, commercial leadership, and delivery oversight.
Our client is looking for an experienced Client Delivery Manager to take ownership of a high-performing software delivery function, combining client leadership, commercial accountability, delivery oversight and people management. This is a senior leadership role suited to someone who enjoys building long-term client relationships, leading delivery teams, driving commercial success and ensuring exceptional customer outcomes. The successful candidate will act as a key link between clients, delivery teams and business leadership, helping to drive growth while maintaining high standards across software engineering and digital transformation programmes.
What They're Looking For
- Client Relationship Leadership
- This role requires someone who can operate as the senior point of contact across a portfolio of clients. You'll be expected to:
- Build and maintain trusted client relationships
- Act as an executive sponsor for key accounts
- Provide confidence and strategic direction to stakeholders
- Manage client expectations effectively
- Identify opportunities to strengthen partnerships and increase account value
- Navigate complex client environments with credibility and influence
- Commercial & Account Growth
- Commercial responsibility forms a significant part of the role. The successful candidate will:
- Drive growth within existing accounts
- Identify new opportunities and revenue streams
- Support account expansion strategies
- Maintain visibility of revenue and margin performance
- Contribute to pricing, estimation and commercial discussions
- Support proposals, bids and client presentations
- Delivery Leadership
- The role requires oversight of multiple software and cloud-based projects. Responsibilities include:
- Leading end-to-end delivery across a portfolio of engagements
- Ensuring projects are delivered on time and within budget
- Maintaining delivery quality and consistency
- Managing risks, dependencies and escalations
- Driving operational discipline and governance
- Establishing effective delivery practices and frameworks
- Team Management & Development
- A major focus of the role is leading and developing people. The successful candidate will:
- Lead and mentor delivery managers and technical teams
- Set clear objectives and performance expectations
- Build accountability and ownership within teams
- Create a positive, collaborative culture
- Support professional development and career growth
- Maintain high levels of engagement and performance
Ideal Background
- Candidates are likely to come from:
- Software consultancy environments
- Digital transformation organisations
- Technology services businesses
- Managed service providers
- Systems integrators
- Software engineering organisations
Key Experience Required
- The ideal candidate will demonstrate experience in:
- Client Management
- Managing strategic client relationships
- Executive stakeholder engagement
- Account development and growth
- Commercial Leadership
- Revenue and margin ownership
- Account planning
- Commercial negotiations
- New business support
- Delivery Management
- Multi-project oversight
- Software delivery governance
- Digital transformation programmes
- Cloud and technology services delivery
- Leadership
- Managing high-performing teams
- Building delivery capability
- Coaching and mentoring managers and consultants
Soft Skills Required
- The successful individual will be:
- Commercially minded
- Relationship-focused
- Confident and credible with senior stakeholders
- Highly organised
- Influential and collaborative
- Solutions-oriented
- Calm under pressure
- Passionate about developing people
Working Environment
The organisation operates a hybrid working model, offering flexibility between home and office working. Candidates should expect regular office attendance, typically 2–3 days per week, to support collaboration, team development and client engagement.
Salary - £70,000 - £80,000 depending on experience
Bonus scheme related to performance and company performance
Flexible working as standard (core hours typically 10-4)
Central Cardiff Location with modern, open-planned offices
Starting with 25 days Holidays (plus Bank Holidays) which increase with long service and recognition (up to 35 days)
Paid training and subscriptions
For more information, please call Nathan Handley or click APPLY now for a call back. Candidates are kindly asked to either apply or email before calling.
Please note we do not have the necessary policies in place to provide sponsorship.
Client Delivery Manager employer: IntaPeople
Our company is an exceptional employer, offering a dynamic hybrid working environment in the heart of Cardiff, where flexibility and collaboration thrive. With a strong focus on professional development, we provide our employees with ample opportunities for growth, supported by a culture that values mentorship and accountability. Enjoy competitive salaries, a generous holiday allowance that increases with service, and a bonus scheme tied to performance, making us an attractive choice for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Manager
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Client Delivery Manager at IntaPeople!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like IntaPeople or be willing to refer you for that Client Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from IntaPeople who’s on the lookout for their next Client Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Client Delivery Manager role at IntaPeople!
We think you need these skills to ace Client Delivery Manager
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at IntaPeople. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at IntaPeople
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at IntaPeople. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
