Salary: £? - ? per year
Requirements
- Previous experience working in an IT Service Desk or 1st line IT support environment
- Strong troubleshooting skills across hardware, software and systems
- Good working knowledge of Windows 11 and Android
- Experience with Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager
- Experience using an ITSM or ticketing system
- Experience with remote support tools such as RDP, TeamViewer or LogMeIn
- An understanding of ITIL processes; ITIL certification would be useful but isnt essential
- Excellent communication and customer service skills
- The ability to stay calm and professional when dealing with busy periods or difficult technical issues
- Good organisation and time management skills, with the ability to manage a busy ticket queue
Responsibilities
- Provide 1st line IT support via phone, email, Teams and the self-service portal
- Troubleshoot and resolve hardware, software, account and mobile device issues
- Log, categorise, prioritise and manage incidents and service requests through an ITSM/call-logging system
- Escalate more complex issues to the appropriate IT teams
- Support Windows 11 and Android devices
- Administer and troubleshoot user accounts and access
- Support Active Directory, Office 365, SCCM and Microsoft Intune/Endpoint Manager
- Use remote support tools such as RDP, TeamViewer or LogMeIn
- Provide clear, easy-to-understand technical guidance to users
- Maintain accurate ticket notes and contribute to the IT knowledge base
- Follow ITIL processes and IT security best practice
- Support equipment deployments, projects and occasional RCN events
Technologies
- Active Directory
- Android
- Hardware
- Support
- ITIL
- ITSM
- Microsoft Intune
- Mobile
- Office 365
- Security
- Windows
More
We are seeking an experienced IT Support Operator to join our busy IT Service Desk team in London for a 1 month rolling contract. This is a hands-on 1st line support role supporting staff and members with day-to-day technical issues, with a focus on professional, helpful service. The role is based in London near Oxford Street / Bond Street Station, with a hybrid working arrangement and 40% of time office-based. The position is 35 hours per week, with shifts between 8am and 5pm. We are looking for someone who enjoys helping people, explains technical issues clearly, and thrives in a customer-focused environment.
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IT Support Operator in City of Westminster employer: IntaPeople
Join a pioneering global organisation at the cutting edge of scientific information and technology, where your role as a Senior UX Researcher will be instrumental in shaping AI-powered products for pharmaceutical research. With a strong emphasis on collaboration, innovation, and professional growth, you'll thrive in a dynamic work culture that values your insights and contributions. Enjoy the benefits of a hybrid working model in London, alongside opportunities for continuous learning and development within a supportive team environment.
