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- Tasks: Provide top-notch IT support and manage user accounts in Microsoft 365 and Azure.
- Company: Leading IT provider with a focus on cloud technology and career growth.
- Benefits: Competitive salary, bonus, 25 days holiday, and a personal training plan.
- Why this job: Launch your cloud career with hands-on experience and mentorship from day one.
- Qualifications: 1st line support experience and a passion for cloud tech like Azure or AWS.
- Other info: Great culture with fast-track progression to hybrid roles as you advance.
The predicted salary is between 30000 - 33000 £ per year.
Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially) £30k–£33k + Bonus + 25 Days Holiday + Training Plan
Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out! Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients — but you won’t stay as 1st / 2nd Line Service Desk Engineers for long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.
What you’ll do:
- Be the first port of call for customer IT issues (hardware, software, Microsoft 365).
- Help manage user accounts in Microsoft 365 & Azure Entra.
- Support with basic Azure queries – you’ll learn the rest on the job.
- Get involved in daily checks, ticketing, troubleshooting, and more.
What we’re looking for:
- 1st Line support experience (or similar IT role).
- You must already be able to show a genuine interest in Cloud tech – you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study.
- Good communication and problem-solving skills.
What you’ll get:
- Fast-track Cloud career progression – with a personal training plan.
- Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions).
- £28k–£31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.
This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).
If you’re currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks.
Service Desk Analyst with Cloud Training in Bridgend employer: IntaPeople
Contact Detail:
IntaPeople Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst with Cloud Training in Bridgend
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support and Cloud tech. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your passion for Cloud tech! During interviews, share any personal projects or learning experiences you've had with Azure or AWS. It’ll demonstrate your commitment and eagerness to grow in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Analyst with Cloud Training in Bridgend
Some tips for your application 🫡
Show Your Passion for Cloud Tech: Make sure to highlight your genuine interest in Cloud technologies like Azure and AWS. We want to see that you've started your journey, whether through home learning or study, so don’t hold back on sharing your experiences!
Tailor Your CV and Cover Letter: When applying, customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing how your background aligns with the role, so make it personal and relevant!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Service Desk Analyst position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at IntaPeople
✨Show Your Cloud Passion
Make sure to express your genuine interest in Cloud technologies like Azure and AWS during the interview. Share any personal projects or home learning you've done related to these platforms, as it shows initiative and enthusiasm.
✨Brush Up on IT Support Basics
Since this role involves 1st Line support, be prepared to discuss common IT issues and troubleshooting steps. Familiarise yourself with Microsoft 365 and basic Azure queries, as this will demonstrate your readiness to jump into the role.
✨Communicate Clearly
Strong communication skills are key for a Service Desk Analyst. Practice explaining technical concepts in simple terms, as you’ll need to assist clients who may not be tech-savvy. This will help you stand out as a candidate who can bridge the gap between tech and users.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s cloud training programme and career progression opportunities. This shows that you’re not just interested in the job, but also in how you can grow within the company and contribute to its success.
