Senior Data Steward

We’re hiring a Senior Data Steward/Analyst to take ownership of the quality, governance, and reliability of commercial master data across a global enterprise. This role exists because data quality is recognised at an executive level as critical to commercial performance, regulatory confidence, and future scalability. It is an ongoing data governance role, not a one-off cleanup or remediation project.

While the initial focus will be on US-based Veeva CRM data, the remit is global by design and will expand as the wider enterprise data ecosystem matures across CRM, ERP, and analytics platforms. As Senior Data Steward, you will act as the global owner of commercial master data, working across regions, systems, and functions to ensure data is accurate, consistent, governed, and trusted. You will use Master Data Management (MDM) tooling (e.g. Syncari or equivalent) to control data flows, enforce standards, and prevent poor-quality data from propagating across the organisation.

• Global Data Stewardship & Governance

• Act as the global Data Steward for commercial master data, including Accounts, HCPs, HCOs, and hierarchies.
• Own and enforce data quality standards across regions to ensure consistency, accuracy, and reliability.
• Align governance practices with regional regulatory, privacy, and commercial requirements.
• Define, document, and maintain data governance processes, standards, and SOPs.

• Veeva CRM Data Ownership (Must Have experience with this)

• Serve as the primary Data Steward for Veeva CRM.
• Own customer mapping, hierarchy management, and overall data accuracy.
• Govern the full lifecycle of Veeva CRM data in line with internal standards and compliance expectations.
• Support both US and European Veeva configurations, ensuring visibility into regional differences while maintaining shared global standards.
• Identify and resolve data quality issues including duplicates, incorrect mappings, missing attributes, and legacy account structures.
• Partner closely with commercial and operational stakeholders to ensure Veeva data reliably supports sales execution, reporting, and analytics.

• Master Data Management & Integration Oversight

• Use Syncari or similar to govern data synchronisation between Veeva CRM and downstream systems.
• Define and enforce source-of-truth and data authority rules.
• Prevent low-quality data from propagating across the enterprise.
• Perform root-cause analysis when data issues surface in reporting, analytics, or operational workflows.

• Data Quality Monitoring & Analytics Enablement

• Conduct data profiling, audits, and reconciliation to ensure reporting and analytics data is trusted.
• Define and track data quality metrics, demonstrating continuous improvement over time.
• Collaborate with BI, Analytics, IT, and Sales Operations teams to resolve discrepancies and improve upstream data processes.

You will bring a strong blend of data governance expertise, CRM mastery, and stakeholder influence, with the confidence to own global standards and the practical skills to resolve complex data problems.

Hands-on Veeva CRM experience (Accounts, Addresses, Affiliations, hierarchy management) ~3–5+ years experience in Data Stewardship, Data Governance, or Master Data Management. Strong experience managing CRM data, ideally within Life Sciences, Healthcare, or a regulated environment. Hands-on experience with MDM or data integration tools (Syncari preferred); Strong SQL skills for data analysis, investigation, and troubleshooting. Solid understanding of data quality frameworks and governance principles. Proven ability to work cross-functionally and explain data concepts to non-technical stakeholders. Experience supporting commercial, sales, or operational analytics use cases. Familiarity with healthcare master data domains (HCP, HCO). Experience with relational databases (e.g. PostgreSQL). Exposure to SAP master data. Involvement in data migrations, platform consolidations, or large-scale data transformations. Experience with rules-based matching, deduplication, or AI-assisted data quality processes.

Global remit with meaningful influence over how data is governed and trusted. Opportunity to shape governance foundations that support analytics, automation, and AI. Work in a regulated, high-impact environment where data accuracy genuinely matters. Strong benefits package. Bonus structure. Remote working or Hybrid (London office if available to do so). Remote options are available with ad hoc travel to their outer London office when needed.