At a Glance
- Tasks: Lead a high-performing software delivery team and manage key client relationships.
- Company: Dynamic tech company focused on modern software delivery and cloud solutions.
- Benefits: Competitive salary, bonus scheme, flexible working, and generous holiday allowance.
- Other info: Hybrid working with opportunities for professional development and career progression.
- Why this job: Shape outcomes and drive growth while leading a talented team in a supportive environment.
- Qualifications: Experience in operations, delivery leadership, and strong client relationship skills.
The predicted salary is between 75000 - 80000 £ per year.
IntaPeople are looking for two experienced Operations/Delivery leaders to take ownership of a number of key client portfolios and lead a high-performing software delivery team. This is a role for someone who’s just as comfortable building strong client relationships as they are guiding teams through complex delivery challenges. They are a technology-focused business working across modern software delivery, cloud-based solutions, and ongoing application support. The work tends to be varied and often fairly complex, so being able to stay close enough to delivery without getting lost in the detail is important. We're looking for an all rounder, someone with the ability to switch between growth and delivery. At its core, this role is about balance, keeping clients confident and engaged, ensuring delivery is running smoothly, and making sure there’s a clear commercial lens across everything you do. You’ll be working across multiple projects and accounts, helping shape outcomes, support your team, and spot opportunities to grow relationships further. There’s also a large commercial side to it, keeping an eye on performance across key accounts, understanding where there’s room to grow, and contributing to conversations around pricing, scope, and new opportunities.
Key Responsibilities
- Client Leadership
- Act as the primary point of ownership for key client relationships
- Build and maintain strong, long-term partnerships
- Provide clear guidance and confidence on delivery direction
- Identify opportunities to expand services within existing accounts
- Commercial Oversight
- Support growth across client portfolios - upselling and growth mindset is needed here.
- Monitor revenue performance, margins, and commercial health
- Contribute to scoping, pricing, and proposal development
- Assist in new business opportunities and client pitches
- Delivery Management
- Oversee delivery across multiple concurrent projects
- Ensure work is completed on time, within budget, and to a high standard
- Implement and maintain effective delivery processes and governance
- Drive consistency and quality across teams with varied experience levels
- Team Leadership
- Lead and develop an experienced team of software/delivery professionals (circa 7-8)
- Set clear expectations and promote accountability
- Create a collaborative and supportive team culture
- Encourage continuous improvement and high performance
A big part of the role is around building trust. You’ll be the person clients turn to when they want a clear view of how things are going, what’s coming next, and where value can be added. At the same time, internally you’ll be leading a small technical/delivery team with different strengths and experience levels, helping them perform at their best without overcomplicating things. This is a senior role combining client relationship management, delivery leadership, and commercial awareness. The successful candidate will be confident engaging with stakeholders, leading technical teams, and contributing to business growth through strong delivery performance. It’s the kind of role that would suit someone who’s come up through software, delivery, consulting, or client services and is used to operating at a senior level, someone who can bring a bit of calm, clarity and direction when it’s needed.
Role overview:
- Hybrid working with 2 days per week required on site in Cardiff
- Salary - £75,000 - £80,000 depending on experience
- Bonus scheme related to performance and company performance
- Flexible working as standard (core hours typically 10-4)
- Central Cardiff Location with modern, open-planned offices
- Starting with 25 days Holidays (plus Bank Holidays) which increase with long service and recognition (up to 35 days)
- Paid training and subscriptions
For more information, please call Nathan Handley or click APPLY now for a call back. Candidates are kindly asked to either apply or email before calling. Please note we do not have the necessary policies in place to provide sponsorship.
Client Delivery Manager in Newport employer: IntaPeople: STEM Recruitment
IntaPeople is an exceptional employer, offering a dynamic work environment in the heart of Cardiff with a strong focus on technology and client relationships. Employees benefit from flexible working arrangements, generous holiday allowances that increase with service, and opportunities for professional development through paid training. The collaborative culture fosters growth and high performance, making it an ideal place for those looking to thrive in a challenging yet rewarding role.
Contact Details:
IntaPeople: STEM Recruitment Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Manager in Newport
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Client Delivery Manager at IntaPeople: STEM Recruitment!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like IntaPeople: STEM Recruitment or be willing to refer you for that Client Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
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Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Client Delivery Manager role at IntaPeople: STEM Recruitment!
We think you need these skills to ace Client Delivery Manager in Newport
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at IntaPeople: STEM Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at IntaPeople: STEM Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
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Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at IntaPeople: STEM Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
