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- Tasks: Provide first line IT support and manage helpdesk calls in a dynamic team environment.
- Company: Join a leading company dedicated to developing life-saving technology with a strong employee investment culture.
- Benefits: Enjoy a hybrid work setup, annual bonuses, private medical insurance, and 25 days of leave plus bank holidays.
- Why this job: Be part of a reputable company that values professional development and exposure to cutting-edge technologies.
- Qualifications: Recent computer science graduates or those with 1-2 years of IT experience are encouraged to apply.
- Other info: Minimum of 3 days onsite required; candidates must have the right to work in the UK.
The predicted salary is between 28500 - 35000 £ per year.
IntaPeople are working with a well-established business who are at the forefront of their industry. This company are always looking to develop a cutting-edge product that helps save lives are looking to expand their growing team in their Welsh offices with an Information Technology Support Analyst. You’ll be joining a great company with an exceptional reputation for investing in their employees, a strong learning culture with ongoing professional development with exposure to the latest technologies! We’re looking to speak with candidates who have either recently graduated with a computer science/studies degree or candidates who have at-least 1-2 years commercial experience within an IT focussed role. Responsibilities at a glance; Providing excellent first line IT support across the company on their systems. Working alongside a successful team ensuring all tickets are dealt with to ensure a satisfactory response. Accurately identifying ticket priorities. Prioritising and resolve any problems and escalating any unresolved problems when needed. Providing a high standard of communication. Able to collaborate in a team successfully. Managing and monitoring helpdesk calls and logs whilst taking appropriate action as and when. Able to perform hands on fixes at the desktop level, such as installing and upgrading software, installing hardware and configuring systems. Technical experience Proven experience working with desktop and server operating systems (including Windows Server) Experience with the Microsoft Office 365, Active Directory, Service Desk Support Software, MDM (Mobile Device Management) Knowledge of basic computer hardware, including PCs, and laptops Strong communication skills both verbally and written. Strong experience troubleshooting. Role over-view Information Technology Support Analyst A starting salary of between £28,500 – £35,000 depending on experience Hybrid working setup split with another colleague to cover 5 days per week onsite (a min of 3days onsite is needed) Onsite location is within the county of Ceredigion Annual team bonus Private medical insurance + health vouchers 25 days annual leave + 8 UK Bank Holidays For more information, please contact Nathan Handley on 029 20 252 500 or click APPLY now to be considered. Unfortunately, our client current cannot offer sponsorship and candidates should only APPLY if they hold the right to work within the UK without restriction.
Information Technology Support Analyst employer: IntaPeople: STEM Recruitment
Contact Detail:
IntaPeople: STEM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Windows Server, Microsoft Office 365, and Active Directory. Having hands-on experience or relevant projects to discuss during your interview can set you apart from other candidates.
✨Tip Number 2
Highlight your problem-solving skills by preparing examples of how you've successfully resolved IT issues in the past. This will demonstrate your ability to prioritize and manage helpdesk calls effectively.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with friends or family to build your confidence in discussing technical topics.
✨Tip Number 4
Research the company’s culture and values to align your responses during the interview. Showing that you understand their commitment to employee development and teamwork can make a positive impression.
We think you need these skills to ace Information Technology Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any hands-on fixes or troubleshooting you've done. Mention specific technologies you've worked with, like Windows Server or Microsoft Office 365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and your ability to work in a team, as these are key aspects of the job.
Showcase Your Technical Skills: Clearly outline your technical skills in your application. Include any experience with service desk support software, MDM, and basic computer hardware knowledge to demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at IntaPeople: STEM Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with desktop and server operating systems, especially Windows Server. Highlight any hands-on experience you have with Microsoft Office 365, Active Directory, and troubleshooting techniques.
✨Demonstrate Strong Communication
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with team members or clients in previous roles.
✨Prioritize Problem-Solving
The ability to prioritize and resolve issues is crucial. Prepare to discuss specific instances where you successfully managed helpdesk tickets, escalated unresolved problems, or performed hands-on fixes at the desktop level.
✨Emphasize Team Collaboration
This position involves working closely with a team. Share experiences that demonstrate your ability to collaborate effectively, whether through group projects during your studies or in previous job roles.
