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- Tasks: Lead client implementations, deliver training, and build strong relationships with key clients.
- Company: Dynamic company in financial services, offering a hybrid work environment.
- Benefits: Competitive salary, bonus scheme, private healthcare, and 25 days annual leave.
- Why this job: Join a team that values growth and offers opportunities to make a real impact.
- Qualifications: 4-5 years in client/account management, preferably in financial services or insurance.
- Other info: Hybrid role with excellent career development and long service awards.
The predicted salary is between 40000 - 46000 £ per year.
IntaPeople are seeking a motivated and experienced Client Account Manager to join their Client Management team based in South Wales. We are looking to speak with candidates who have strong financial services or insurance experience and who have managed tier 1 (key) accounts previously.
You’ll have excellent organisational skills whilst having the ability to communicate effectively to key business stakeholders (internal and external). Being commercially minded will also go a long way in this role as the opportunity to grow key target accounts will be needed.
Reporting into the Head of Client Management, you will play a key role in growing and strengthening their portfolio of tier 1 accounts.
Skills, Experience and Attributes:- Proven experience within a customer success/client/account management role (4-5+ years)
- Experience within the financial services or insurance sector
- Have a background in either customer service, account management, programme management, sales or recruitment (or relatable)
- Proficient in Microsoft Office applications, especially Microsoft Excel
- Stakeholder management experience at all levels
- The strong ability to build rapport with internal and external stakeholders
- Excellent problem-solving skills
- A relatable degree (Business Management etc) would be desirable but not essential
- You will take the lead on any new client implementations that fall within your remit
- You will deliver product training programmes across the business at all levels
- You will act as a leading point of contact to designated key clients and will build and maintain strong relationships
- Oversee the production and distribution of quality, accurate reporting internally and externally
- Use analytical and Excel skills to review new and existing data, analyse and understand client data portfolios to identify needs and potential business opportunities
- Being commercially minded, you’ll help identify and execute additional revenue opportunities in current accounts and work closely with the commercial team to execute these
- Work closely with all business departments such as Client Management, Commercial team, Operations and the IT/Data Team
This role is a hybrid role with a 2-3-day office requirement for collaboration, workshops and stakeholder meetings per week on-site in Newport (South Wales).
Interviews will be held via MS Teams first, followed by an onsite meeting. You may also be required to travel to client sites (UK only) on occasions.
Please note we cannot provide sponsorship to candidates who are not eligible to live and work within the UK without restriction.
For more information please call Nathan Handley on 02920 252 500 or click APPLY now for immediate consideration.
Client Account Manager employer: IntaPeople: STEM Recruitment
Contact Detail:
IntaPeople: STEM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services or insurance sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Account Manager role.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of client management and be ready to discuss how you've successfully managed tier 1 accounts in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Show off your analytical skills! Be prepared to talk about how you've used Excel and data analysis to identify business opportunities. We love seeing candidates who can back up their experience with real examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for motivated individuals like you to join our team!
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Account Manager role. Highlight your experience in financial services or insurance, and don’t forget to showcase your skills in stakeholder management and problem-solving.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to managing tier 1 accounts and how you can contribute to growing our portfolio.
Showcase Your Skills: Be sure to highlight your proficiency in Microsoft Office, especially Excel. We love candidates who can analyse data and identify business opportunities, so share any relevant examples from your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at IntaPeople: STEM Recruitment
✨Know Your Numbers
As a Client Account Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics and figures related to your previous accounts. Be ready to discuss how you used data to drive decisions and improve client relationships.
✨Showcase Your Stakeholder Skills
This role requires excellent communication with various stakeholders. Prepare examples of how you've successfully managed relationships in the past. Think about specific instances where you resolved conflicts or built rapport with clients and internal teams.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for hypothetical scenarios related to client management, such as handling a dissatisfied client or identifying new revenue opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with the Company
Research the company’s portfolio and understand their key accounts. Knowing their products and services will help you tailor your answers and show genuine interest. This will also allow you to ask insightful questions during the interview, demonstrating your enthusiasm for the role.
