Service Desk Engineer in Cardiff

Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales

£30k–£33k + Bonus + 25 Days Holiday + Training Plan

This is a full time on-site role – please only apply if you can work near Cardiff on site 5 days p/week initially.

Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out

Our client is a leading IT provider and is seeking two
Service Desk
Engineers to support their external clients
— but you won\’t stay as 1st / 2nd Line Service Desk Engineers for long. You\’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You\’ll be mentored, trained, and guided into Cloud roles – this is the springboard.

What you\’ll do:

• Be the first port of call for customer IT issues (hardware, software, Microsoft 365).
• Help manage user accounts in Microsoft 365 & Azure Entra.
• Support with basic Azure queries – you\’ll learn the rest on the job.
• Get involved in daily checks, ticketing, troubleshooting, and more.

What we\’re looking for:

• 1st Line support experience (or similar IT role).
• You must already be able to show a genuine interest in Cloud tech – you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study
• Good communication and problem-solving skills.

What you\’ll get:

• Fast-track Cloud career progression – with a personal training plan.
• Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)
• £30k–£33k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you\’re currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks