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For Companies At a Glance
- Tasks: Manage customer support tickets and ensure timely resolutions.
- Company: Join a leading tech company in Doncaster, focused on innovation.
- Benefits: Enjoy hybrid work, 25 days annual leave, and private medical insurance.
- Why this job: Be part of a dynamic team that values problem-solving and customer relationships.
- Qualifications: Experience in admin or customer service, with strong attention to detail.
- Other info: This role offers growth opportunities and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
IntaPeople are working alongside a leading Technology company based in Doncaster who are looking to onboard an IT Admin Assistant to enhance the team’s current processes. You will be responsible for monitoring tickets and the successful conclusion of support tickets.
Day to Day Responsibilities
- You will be responsible for overseeing customer support tickets, including the response time, allocation of tickets, and conclusion of the ticket.
- You will monitor and ensure that all ticket queues are flowing correctly.
- You will build and maintain solid relationships with customers.
- You will ensure that tickets are prioritised.
- You will pro-actively review and analyse statistics reporting areas of concern.
About You
- You will ideally have a solid background in an administrative/customer service position.
- You will have solid problem-solving skills and attention to detail.
- You will have experience using an IT service management tool or a ticketing system.
- You will have the ability to prioritise and manage multiple tasks in a fast-paced environment.
Extra Information About the Role
- This position is hybrid, 3 days in the office and 2 days from home.
- 25 days annual leave rising to 28 days after 3 years’ service.
- Private medical insurance.
- Location – Doncaster; you will need to be local to the Doncaster offices.
If this sounds like a position you’d be interested in, please reach out to Caitlin at IntaPeople to discuss further - 02920252500. Email your CV directly to c.coles@intapeople.com.
Seniority Level: Not Applicable
Employment Type: Full-time
Job Function: Information Technology
Industries: Technology, Information and Media
Administrative Assistant employer: IntaPeople: STEM Recruitment
Contact Detail:
IntaPeople: STEM Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant
✨Tip Number 1
Familiarise yourself with common IT service management tools and ticketing systems. Being able to discuss your experience or knowledge of these tools during an interview will show that you're prepared and understand the role's requirements.
✨Tip Number 2
Brush up on your customer service skills. Since building relationships with customers is key, think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Tip Number 3
Prepare to discuss how you manage multiple tasks in a fast-paced environment. Have specific examples ready that demonstrate your ability to prioritise effectively and handle pressure.
✨Tip Number 4
Research the company and its culture. Understanding their values and mission can help you tailor your conversation and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Administrative Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight key skills such as problem-solving, attention to detail, and experience with ticketing systems that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience in administrative or customer service roles. Emphasise your ability to manage multiple tasks and your familiarity with IT service management tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly in managing support tickets and building customer relationships.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at IntaPeople: STEM Recruitment
✨Know the Role Inside Out
Make sure you understand the responsibilities of an IT Admin Assistant. Familiarise yourself with ticketing systems and customer support processes, as this will show your potential employer that you're serious about the position.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will highlight your problem-solving abilities, which are crucial for this role.
✨Showcase Your Communication Skills
Since building relationships with customers is key, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated in previous roles, especially in a fast-paced environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.