IT Service Desk Engineer
South Wales / Hybrid Field-Based Role with a ASAP start date ideal.
What You'll Be Doing
- Acting as the escalation point for complex technical support issues.
- Providing remote and occasional on-site support to business customers.
- Troubleshooting Microsoft 365, Azure and hybrid infrastructure environments.
- Supporting Windows Server environments and core technologies including:
- Active Directory
- Group Policy
- DNS / DHCP
- Remote Desktop Services
- Administering Microsoft 365 tenants and cloud services.
- Supporting virtualised infrastructure and cloud-based deployments.
- Diagnosing networking issues involving:
- Switching, Routing, VPNs, VLANs, Firewalls, WAN connectivity
- Providing support for VoIP and unified communications platforms.
- Collaborating with third-party software vendors to resolve application issues.
- Maintaining accurate system documentation and technical knowledge articles.
- Assisting with proactive monitoring, preventative maintenance and system health checks.
What We're Looking For
Essential Experience
- Proven experience in a Service Desk, 1st/2nd or 3rd Line support role
- Strong Microsoft technology background.
- Experience supporting Microsoft 365 environments.
- Knowledge of Azure services and cloud technologies.
- Experience administering Windows Server environments.
- Solid networking troubleshooting skills.
- Excellent customer service and communication abilities.
- Strong problem-solving mindset with the ability to take ownership of issues.
Technical Skills
Experience with some or all of the following:
- Microsoft 365
- Azure
- Entra ID (Azure AD)
- Intune / Endpoint Management
- Windows Server
- Active Directory
- Group Policy
- DNS & DHCP
- Remote Desktop Services
- Virtualisation technologies
- VPN technologies
- Firewall administration
- VLANs, switching and routing
- Endpoint security solutions
- VoIP platforms
Desirable
- Experience within a Service Desk or Managed Service Provider environment.
- Exposure to cloud migrations and infrastructure projects.
- Relevant Microsoft certifications.
- Experience supporting mixed Microsoft and Apple environments.
Role at a glance:
- IT Service Desk Engineer (Service Desk, Cloud Infrastructure and Field support)
- A starting salary of £32,000 - £36,000 depending on experience
- South Wales – Nantgarw/Caerphilly office with Hybrid working
- Free onsite parking
- Modern, IT focussed officesTraining & Certifications with a clear progression plan.
- Working patterns are typically 08:00-16:00 / 09:30-17:30 providing flexibility around family life
- Plus lots of other benefits ...
Please note, we are unable to provide sponsorship opportunities and candidates must hold a valid driving licence.
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Service Desk Engineer in Cardiff employer: IntaPeople Limited
Join a well-established organisation in West Wales that values innovation and technical excellence, offering a dynamic work culture where your expertise as a Senior Network & Infrastructure Engineer will be pivotal in shaping the future of its IT infrastructure. With a competitive salary and opportunities for professional growth, you will thrive in a supportive environment that encourages collaboration and continuous learning, all while working with cutting-edge technologies to enhance business-critical systems.
