Head of Digital Operations
Cardiff (hybrid, at least 3 days a week on site) | c. £90,000 | Full-time, permanent
About the company
My client is a growing online education provider, delivering specialist postgraduate programmes to professionals around the world. The business is investing heavily in its systems, data, AI and people. It already has a capable in‑house team building its own platforms, and it has a new team structure designed to get more value from its technology.
The role
This is a new leadership role, reporting to the Operations Director. You’ll run digital operations as a service to the business, making sure the right work gets done in the right order and that everyone can see why.
You’ll be the link between the business and the technology team. You’ll work with every department to understand where technology helps or hinders them, and turn their problems into clear requirements. You’ll agree priorities with other heads of department, build a roadmap the business can trust, and explain technology plainly to the executive team.
You’ll also own the day‑to‑day foundations: infrastructure, cyber security, cloud and workplace systems, IT support and data. This is a leadership role, not a hands‑on development one. You’ll lead a team that includes a Lead Architect, a front‑end/UX developer, IT support and a data analyst.
What you’ll be responsible for
- Gathering requirements from every department and publishing a roadmap with clear priorities
- Delivering projects and playing a leading role in transforming customer operations
- Infrastructure and cyber security, with ISO 27001 and Cyber Essentials Plus as the baseline
- Standardising business systems and the integrations and automations that connect them
- Data ownership, and one trusted source of reporting
- Running a well‑managed IT support service with clear service levels
- Bringing in practical, well‑governed AI that becomes part of how people work
- Leading the team, the technology budget and suppliers
What success looks like in year one
- A published three‑month roadmap within 60 days that heads of department support
- A regular prioritisation forum with the executive team
- Leaders trust their reporting, and figures agree across departments
- Security and audits run as routine, with no last‑minute scramble
- A shrinking, well‑understood backlog and a technology team recognised for what it delivers
What you’ll bring
- Experience leading a technology function in a growing mid‑sized or larger organisation, including owning the strategy and roadmap
- A track record of business transformation through technology, with measurable results
- Strong stakeholder skills: turning needs into requirements, agreeing priorities with senior leaders and sticking to what’s been agreed
- Experience delivering several projects through one team while managing capacity, dependencies and suppliers
- Hands‑on experience introducing AI or automation with measurable results, and a sound grasp of the security, privacy and ethical issues
- Experience running infrastructure and information security, including leading ISO 27001, with working knowledge of Cyber Essentials Plus and GDPR
- Experience choosing and standardising SaaS tools, running a support service and building data governance
- Enough technical depth across cloud, integration, data and AI to be a credible partner to a senior engineer
Nice to have: experience in education, healthcare or another regulated sector; experience within a group structure or of acquisitions; ITIL, PRINCE2, Agile or ISO 27001 Lead Implementer; experience managing a technology budget and supplier contracts.
#J-18808-Ljbffr
Head of Digital Operations in Cardiff employer: IntaPeople Limited
Join a well-established organisation in West Wales that values innovation and technical excellence, offering a dynamic work culture where your expertise as a Senior Network & Infrastructure Engineer will be pivotal in shaping the future of its IT infrastructure. With a competitive salary and opportunities for professional growth, you will thrive in a supportive environment that encourages collaboration and continuous learning, all while working with cutting-edge technologies to enhance business-critical systems.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Operations in Cardiff
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like IntaPeople Limited are looking for when hiring for a Head of Digital Operations.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to IntaPeople Limited for the Head of Digital Operations, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at IntaPeople Limited as a Head of Digital Operations, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out IntaPeople Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Head of Digital Operations.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at IntaPeople Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with IntaPeople Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at IntaPeople Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at IntaPeople Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that IntaPeople Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at IntaPeople Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
