At a Glance
- Tasks: Lead a high-performing software delivery team and manage key client relationships.
- Company: Dynamic tech company focused on modern software delivery and cloud solutions.
- Benefits: Competitive salary, bonus scheme, flexible working, and generous holiday allowance.
- Other info: Hybrid working with opportunities for professional growth and development.
- Why this job: Make a real impact by guiding teams and building strong client partnerships.
- Qualifications: Experience in software delivery, client management, and team leadership.
The predicted salary is between 70000 - 80000 £ per year.
IntaPeople are looking for an experienced delivery leader to take ownership of key client portfolios and lead a high‑performing software delivery team. This is a role for someone who’s just as comfortable building strong client relationships as they are guiding teams through complex delivery challenges. They are a technology‑focused business working across modern software delivery, cloud‑based solutions, and ongoing application support. The work tends to be varied and often fairly complex, so being able to stay close enough to delivery without getting lost in the detail is important. We're looking for an all rounder, someone with the ability to switch between growth and delivery. At its core, this role is about balance, keeping clients confident and engaged, ensuring delivery is running smoothly, and making sure there’s a clear commercial lens across everything you do. You’ll be working across multiple projects and accounts, helping shape outcomes, support your team, and spot opportunities to grow relationships further. There’s also a commercial side to it, keeping an eye on performance across key accounts, understanding where there’s room to grow, and contributing to conversations around pricing, scope, and new opportunities.
Key Responsibilities
- Client Leadership
- Act as the primary point of ownership for key client relationships
- Build and maintain strong, long‑term partnerships
- Provide clear guidance and confidence on delivery direction
- Identify opportunities to expand services within existing accounts
- Commercial Oversight
- Support growth across client portfolios - upselling and growth mind set is needed here.
- Monitor revenue performance, margins, and commercial health
- Contribute to scoping, pricing, and proposal development
- Assist in new business opportunities and client pitches
- Delivery Management
- Oversee delivery across multiple concurrent projects
- Ensure work is completed on time, within budget, and to a high standard
- Implement and maintain effective delivery processes and governance
- Drive consistency and quality across teams with varied experience levels
- Team Leadership
- Lead and develop an experienced team of software/delivery professionals (circa 7‑8)
- Set clear expectations and promote accountability
- Create a collaborative and supportive team culture
- Encourage continuous improvement and high performance
A big part of the role is around building trust. You’ll be the person clients turn to when they want a clear view of how things are going, what’s coming next, and where value can be added. At the same time, internally you’ll be leading a small technical/delivery team with different strengths and experience levels, helping them perform at their best without overcomplicating things. This is a senior role combining client relationship management, delivery leadership, and commercial awareness. The successful candidate will be confident engaging with stakeholders, leading technical teams, and contributing to business growth through strong delivery performance. It’s the kind of role that would suit someone who’s come up through software, delivery, consulting, or client services and is used to operating at a senior level someone who can bring a bit of calm, clarity and direction when it’s needed.
Role overview:
- Hybrid working with 2 days per week required on site in Cardiff
- Salary - £70,000 - £80,000 depending on experience
- Bonus scheme related to performance and company performance
- Flexible working as standard (core hours typically 10‑4)
- Central Cardiff Location with modern, open‑planned offices
- Starting with 25 days Holidays (plus Bank Holidays) which increase with long service and recognition (up to 35 days)
- Paid training and subscriptions
Client Delivery Manager in Cardiff employer: IntaPeople Limited
IntaPeople is an exceptional employer, offering a dynamic work culture that prioritises both client satisfaction and employee development. With a focus on hybrid working in the vibrant city of Cardiff, employees benefit from flexible hours, generous holiday allowances, and opportunities for professional growth through paid training. The collaborative environment fosters strong team dynamics while encouraging individual contributions to complex software delivery projects, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Delivery Manager in Cardiff
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Client Delivery Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in managing client relationships and leading delivery teams. Share specific examples of how you've tackled complex challenges and driven growth.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like IntaPeople, and express your interest in working with them. A little initiative can go a long way in making a lasting impression.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and showcase your skills. Plus, applying directly shows you're genuinely interested in the role and the company.
We think you need these skills to ace Client Delivery Manager in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Delivery Manager role. Highlight your experience in client relationships and software delivery, as we want to see how you can bring value to our team.
Showcase Your Leadership Skills:We’re looking for someone who can lead a team effectively. Share examples of how you've guided teams through complex projects and built strong partnerships with clients. This will help us see your potential fit for the role.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your achievements and how they relate to the responsibilities outlined in the job description.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at IntaPeople Limited
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understanding their needs and challenges will help you demonstrate how you can build strong relationships and provide value as a Client Delivery Manager.
✨Showcase Your Delivery Experience
Prepare specific examples of your past experiences in managing software delivery projects. Highlight how you’ve successfully led teams, met deadlines, and maintained quality standards while balancing client expectations.
✨Demonstrate Commercial Awareness
Be ready to discuss how you’ve contributed to revenue growth in previous roles. Share examples of upselling or identifying new opportunities within existing accounts, as this is crucial for the role.
✨Emphasise Team Leadership Skills
Think about how you’ve developed and supported teams in the past. Be prepared to talk about your leadership style, how you promote accountability, and how you foster a collaborative culture among diverse team members.
