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- Tasks: Provide top-notch support and manage service desk issues for end-users.
- Company: Leading technical solutions provider in Cardiff with a focus on growth.
- Benefits: Career progression, continuous training, and a supportive work environment.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Strong customer service skills and knowledge of Microsoft systems.
- Other info: Ideal for UK-based applicants within commuting distance to Cardiff.
The predicted salary is between 24000 - 36000 £ per year.
A leading technical solutions provider in Cardiff is looking for a 1st Line Helpdesk Support Advisor. This full-time role involves providing end-user support, managing service desk issues, and coordinating with various IT departments.
Ideal candidates will have strong customer service and communication skills, and a solid understanding of Microsoft systems and networking. This position offers a career progression plan and opportunities for continuous training.
Applicants must be UK-based, living within a commutable distance to Cardiff.
Cardiff 1st Line Helpdesk — Training & Career Progression employer: IntaPeople Limited
Contact Detail:
IntaPeople Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cardiff 1st Line Helpdesk — Training & Career Progression
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a friend to throw some common interview questions your way, especially around customer service and technical support scenarios. The more you practice, the more confident you'll feel when it’s your turn to shine.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, create a portfolio or a personal website. This is a great way to demonstrate your understanding of Microsoft systems and networking to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that 1st Line Helpdesk role. Plus, it shows you’re serious about joining our team and keen on the career progression we offer.
We think you need these skills to ace Cardiff 1st Line Helpdesk — Training & Career Progression
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and communication skills, as these are key for the 1st Line Helpdesk role. We want to see how your experience aligns with the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through!
Showcase Your Technical Skills: Since this role involves Microsoft systems and networking, make sure to mention any relevant technical skills or certifications you have. We’re looking for candidates who can hit the ground running, so highlight your expertise!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at IntaPeople Limited
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft systems and networking. Be ready to discuss how you've used these skills in previous roles or experiences. This will show that you’re not just a people person, but also technically savvy.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer queries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your problem-solving abilities.
✨Research the Company
Familiarise yourself with the company’s values and services. Knowing what they do and their approach to customer service can help you tailor your responses and demonstrate your genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the training and career progression opportunities. This shows that you’re serious about your growth and want to understand how you can develop within the company.
