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- Tasks: Provide top-notch support to users and troubleshoot technical issues.
- Company: Dynamic tech company in Cardiff with a focus on training and career growth.
- Benefits: Competitive salary, overtime opportunities, and ongoing professional development.
- Why this job: Join a collaborative team and make a real impact in tech support.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Exciting opportunities for promotions and skill development.
The predicted salary is between 24000 - 33600 £ per year.
Looking to find a Service Desk role that inflates your salary with overtime, provides ongoing training as well as a progression plan for your career development? We are helping our client based in Cardiff to scale their technical team with 1st line support engineers who want to work within a collaborative team and can add value across multiple workstreams within the business.
The company offers and encourages training and progression, there have been frequent promotions within the current team, and they provide ongoing support to your career development. The technical teams keep the company at the forefront of technology and as the company scales in projects and size, they have an exciting IT department that are constantly thinking of new ways to improve their functions.
You will be a generalist rather than specialising in one area; this role has a focus on end user support so you will be a great communicator with strong customer service skills. You have an inquisitive nature and want to constantly develop your skills. You believe the best way to really understand technical capabilities is to break things to build them back up, or you just like designing your own solutions.
The role is fully office-based so it is necessary to live within a commutable distance from the Cardiff office. You must be UK based and happy to call in for the occasional meeting, though.
- With a largely remote task force, this role is very much end user support and supporting remote desktops.
- Identifying frequently occurring issues and coordinating with respective teams as needed.
- Working with all IT departments to facilitate issue resolution of problems elevated by the service desk team.
- Monitoring escalations.
- Trending of incidents to identify problems.
- Managing and updating the Service Desk knowledge base.
- Managing multiple, high-priority issues simultaneously.
- Identify, propose, and enforce escalation process improvements.
- Actively and willingly share expertise and coach others.
- Make clear recommendations for action rather than presenting options.
- Organise consistent lines of communication to ensure issues are correctly identified.
- Pursue regular updates from problem owners and cascade information back to Service Desk staff.
- Attend CAB meetings, assess change risk and ensure the Service Desk can continue to deliver consistent quality standards to customers.
The technology / experience that would be ideal includes:
- Experience with Microsoft operating systems.
- Good understanding of Microsoft Windows 10.
- Good understanding of Microsoft Office suite.
- Good understanding of PC and server hardware architecture, building, configuring and installation.
- Good understanding and ability to troubleshoot TCP / IP Networking.
- Previous experience of VOIP/telephony.
- Working knowledge of network technologies.
Next steps… Easy, apply for the role and we’ll be in touch, thanks!
1st Line Helpdesk Support in Cardiff employer: IntaPeople Limited
Contact Detail:
IntaPeople Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Support in Cardiff
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about end user support, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Helpdesk Support in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Helpdesk Support role. Highlight your customer service skills and any relevant technical experience, especially with Microsoft systems and networking. We want to see how you can add value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your inquisitive nature drives you to develop your skills. Let us know what makes you a great fit for our collaborative environment.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can identify problems and propose clear solutions, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at IntaPeople Limited
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft operating systems, Windows 10, and the Office suite. Be ready to discuss how you've used these tools in past roles or projects, as this will show your familiarity with the tech they'll expect you to support.
✨Show Off Your Communication Skills
Since this role is all about end user support, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users, as this will highlight your customer service skills.
✨Prepare for Problem-Solving Questions
Expect questions that assess your troubleshooting abilities. Prepare a few scenarios where you identified a problem, proposed a solution, and followed through. This will demonstrate your inquisitive nature and ability to think critically under pressure.
✨Demonstrate Your Willingness to Learn
The company values ongoing training and development, so be ready to discuss how you keep your skills sharp. Mention any courses, certifications, or self-study you've undertaken, and express your enthusiasm for further growth within the role.
