1st Line Service Desk Engineer

IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially)

£23k–£27k + Bonus + 25 Days Holiday + Training Plan

Looking to break into Cloud tech but stuck on the helpdesk? This is your way out.

Our client is a leading IT provider and is seeking two 1st Line Support Engineers to support their external clients — but you won’t stay 1st Line for too long. You’ll get hands-on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.

What you’ll do:

• Be the first port of call for customer IT issues (hardware, software, Microsoft 365).
• Help manage user accounts in Microsoft 365 & Azure Entra.
• Support with basic Azure queries – you’ll learn the rest on the job.
• Get involved in daily checks, ticketing, troubleshooting, and more.

What we’re looking for:

• 1st Line support experience (or similar IT role).
• A genuine interest in Cloud tech – you want to learn Azure/AWS.
• Good communication and problem-solving skills.

What you’ll get:

• Fast-track Cloud career progression – with a personal training plan.
• Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)
• £23k–£27k + bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!