Sales Support Executive in Gloucester

Intamarque proudly stands as a leading British FMCG distributor, extending our reach to a growing network of over 65 countries worldwide. With our commitment to excellence, we successfully complete over 300 international shipments each month. Our extensive portfolio features some of the most recognised and trusted household brands, with a particular focus on the Health & Beauty sector. We take pride in the strong relationships we build, both with the brands we represent and the diverse channels we sell into.

The Sales Support Executive plays a vital role in supporting the Sales Team and ensuring an exceptional customer experience. Acting as a key link between customers, sales representatives, purchasing, and warehouse teams, you will help ensure orders are processed efficiently, customer expectations are exceeded, and sales operations run smoothly. This is an excellent opportunity for someone looking to develop a long-term career within sales and account management.

Key Responsibilities

• Build and maintain strong relationships with UK and international customers via telephone and email.
• Provide customers with accurate and timely updates regarding orders, stock availability, and deliveries.
• Support the Sales Team with day-to-day administration, including order processing, report generation, and promotional offer distribution.
• Process customer sales orders accurately and efficiently within agreed service levels.
• Monitor order progress and ensure timely dispatch in line with customer expectations.
• Provide regular order status updates to sales representatives and key stakeholders.
• Work closely with the Purchasing Team to ensure stock availability and timely replenishment.
• Generate and issue pro-forma invoices and assist with payment follow-up where required.
• Liaise with Warehouse and Logistics teams to ensure customer requirements are communicated and fulfilled accurately.
• Provide support and holiday cover for members of the Sales Team when required.
• Contribute to continuous improvements in customer service and sales administration processes.

Skills & Experience

Essential

• Previous experience in a sales admin, customer service, sales administration, or office administration role.
• Experience working within a fast-paced commercial environment, ideally within FMCG, wholesale, distribution, or retail sectors.
• Strong IT skills, including proficiency in Microsoft Office applications.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• High level of accuracy and attention to detail.
• Ability to work independently as well as collaboratively within a team.
• Professional telephone manner and customer-focused approach.

Desirable

• Advanced Microsoft Excel skills.
• Experience working with Business Central, or an ERP order management system.
• Knowledge of FMCG supply chain, wholesale, or distribution operations.

Personal Attributes

• Enthusiastic, positive, and eager to learn.
• Commercially minded with a genuine interest in sales and customer relationships.
• Proactive and solutions-focused.
• Resilient and capable of working under pressure.
• Flexible and adaptable in a changing business environment.
• Strong work ethic with a "can-do" attitude.
• Committed to delivering excellent customer service.

What We Offer

• Excellent opportunities for career progression and professional development.
• Competitive salary, dependent on experience.
• Generous annual leave entitlement plus bank holidays.
• 37.5 hours per week, Monday to Friday, with flexible working hours between 8:00am and 5:00pm to support a healthy work-life balance.
• Early finish every Friday at 4pm.
• Company-funded Pizza Fridays.
• One days additional leave to celebrate your birthday following 12 months of service.
• Friendly, supportive, and collaborative working environment.
• Opportunity to join a successful and rapidly growing FMCG business.