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- Tasks: Support customers with technical queries and troubleshoot software issues daily.
- Company: Join Intact, a leading software provider with over 2,500 global clients since 1992.
- Benefits: Enjoy flexible working, private healthcare, exercise reimbursement, and 25 days paid leave.
- Why this job: Be part of a dynamic team that values innovation and customer success in a supportive culture.
- Qualifications: A background in Accounting, ERP, or Business Management Software is preferred; training provided.
- Other info: Participate in fun social events like BBQs and charity hikes with your colleagues.
The predicted salary is between 28800 - 43200 £ per year.
Application Support SpecialistLocation: Hemel Hempstead, UK
About UsIntact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.
Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact\’s founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.
Scope of RoleThe rewarding career you are looking for is at Intact Software. If you love working with technology and like the variety of supporting customers and troubleshooting technical scenarios this might be the job for you.
You will be supporting a range of Accounting, Stock, CRM, E-Commerce, Business Intelligence and Supply Chain Management modules within the Intact ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software.
ResponsibilitiesThe Application Support Specialist will be responsible for assisting our growing customer base with technical and operational queries across a wide range of business processes.
Your duties will include responding to system operation inquiries, documenting the issues, and working towards the optimal solution.
The right person for this role will have a deep interest in technology and will utilise creative thinking and problem‐solving skills to address issues.
Skills and Abilities
A systematic approach to problem solving with strong analytical skills with a \”can do\” attitude.
Must demonstrate initiative, with the ability to work independently or as part of a team.
Excellent communication skills and a friendly empathetic manner.
Ability to work under pressure and manage customer experience.
Strong written and verbal communication skills with the ability to translate business requirements into technical information.
Preferred Qualifications and Experience
A day‐to‐day working knowledge of Accounting, ERP or Business Management Software systems.
A degree or third level qualification in Computer Science, Accounting or Business.
OR a good knowledge of financial and management reporting & a financial acumen.
Experience (desirable but not essential)
Strong knowledge of Databases, like SQL Server, MySQL including SQL scripting & SQL Admin Studio.
Working knowledge of FTP/SFTP, SSL Certs, REST API, SOAP, SoapUI, Postman, Excel, and CSV files.
Experience in relevant business software – 3rd Party Integrations, EDI, Logistics, Warehouse Management, CRM, E‐Commerce, Business Intelligence.
Day‐to‐day working with Accounting, ERP or Business Management Software.
A good knowledge of financial and management reporting or financial acumen.
Benefits and CultureOur perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.
As noted, Intacters drive our culture. Our iSocial group organises a number of Intact social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more.
In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:
Healthcare: Your health and well‐being matter to us. Intact offers private healthcare to its employees.
Flexibility: Our flexible working plan helps Intacters to manage a better work‐life balance.
Pension Plan: Intact contributes up to 3% of an Intacter\’s salary, helping them plan for the future.
Exercise Reimbursement: Whether it\’s a gym or a golf club membership, we support the efforts of Intacters to keep active.
Holidays: Intact offers 25 days of paid leave, plus all UK Bank Holidays.
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Application Support Consultant employer: Intact Software Ltd.
Contact Detail:
Intact Software Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Consultant
✨Tip Number 1
Familiarise yourself with the specific software solutions that Intact offers, especially in areas like Accounting, CRM, and ERP systems. Understanding these tools will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical scenarios related to application support. Being able to showcase your analytical thinking and how you approach troubleshooting can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Intact to gain insights into the company culture and the specifics of the Application Support Consultant role. This can provide you with valuable information that you can use to tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your experience with databases and any relevant software tools mentioned in the job description. Even if you don't have extensive experience, showing a willingness to learn and adapt can make a positive impression.
We think you need these skills to ace Application Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support, particularly with ERP software or similar systems. Emphasise any technical skills you possess, such as knowledge of SQL or business management software.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for technology and customer support. Mention specific examples of how you've solved problems in the past and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent communication is key for this role, ensure that your application reflects your ability to convey complex information clearly. Use concise language and structure your writing well to demonstrate your communication prowess.
Highlight Problem-Solving Abilities: Provide examples in your application that showcase your systematic approach to problem-solving. Discuss situations where you've successfully resolved technical issues or improved processes, as this aligns with the role's requirements.
How to prepare for a job interview at Intact Software Ltd.
✨Show Your Technical Knowledge
Make sure to brush up on your knowledge of ERP systems, especially in areas like Accounting and Business Management Software. Be prepared to discuss any relevant experience you have with databases, SQL, or other technical tools mentioned in the job description.
✨Demonstrate Problem-Solving Skills
Since the role involves troubleshooting technical scenarios, be ready to share examples of how you've approached problem-solving in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Excellent communication skills are crucial for this role. Practice explaining complex technical concepts in simple terms, as you'll need to translate business requirements into technical information for customers.
✨Exhibit a Customer-Focused Attitude
Intact values customer success highly, so be prepared to discuss how you've previously managed customer experiences. Share instances where you've gone above and beyond to assist customers or resolve their issues.
