At a Glance
- Tasks: Create effective resource plans and collaborate with teams to enhance service delivery.
- Company: Dynamic company offering a hybrid work environment and flexible hours.
- Benefits: Enjoy a bonus, generous pension contributions, and 25 days of annual leave.
- Other info: Join an inclusive culture with great career development opportunities.
- Why this job: Make a real impact by optimising resources and improving operational performance.
- Qualifications: Experience with WFM tools and strong analytical skills are essential.
The predicted salary is between 40000 - 50000 € per year.
Responsibilities
- Deliver realistic and robust short-term resource plans, highlighting opportunities and providing insight to help the business meet and exceed its plans.
- Work collaboratively with operational teams and Service Delivery roles to manage changes to short-term plans, identifying risks, issues, and opportunities to maximise service levels.
- Analyse variances to short-term plans, identify trends, and make recommendations to improve operational performance.
- Utilise WFM and analytical tools to provide tactical and strategic solutions, supporting operational changes and improving resource planning capability.
- Analyse data and maintain general business awareness.
- Proficiency in using WFM tools to support operational planning and resource optimisation.
- Communicate effectively, presenting detailed or complex information clearly to influence stakeholders.
- Understand operational strategy and capacity planning within a customer or broker service centre environment.
Benefits
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Strategic Resource Planner | Hybrid & Flexible Hours in Manchester employer: Intact Insurance
As a Strategic Resource Planner, you will thrive in a dynamic and inclusive work environment that champions flexibility and employee well-being. With generous benefits such as hybrid working options, an annual discretionary bonus, and robust career development opportunities, our company is dedicated to fostering your professional growth while ensuring a healthy work-life balance. Join us to be part of a collaborative culture that values your insights and contributions, making a meaningful impact on operational performance.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Resource Planner | Hybrid & Flexible Hours in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through our website. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by understanding our operational strategy and how your skills can enhance resource planning. Be ready to discuss how you can analyse data and improve performance.
✨Tip Number 3
Showcase your proficiency with WFM tools during the interview. Bring examples of how you've used these tools in the past to optimise resources and support operational changes.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest in the role and helps you understand how you can contribute to our team. Plus, it’s a great way to demonstrate your communication skills.
We think you need these skills to ace Strategic Resource Planner | Hybrid & Flexible Hours in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Resource Planner role. Highlight your experience with resource planning and WFM tools, as well as any relevant analytical skills that align with our job description.
Showcase Your Collaboration Skills:Since we value teamwork, emphasise your ability to work collaboratively with operational teams. Share examples of how you've successfully managed changes to plans and communicated effectively with stakeholders in previous roles.
Be Data-Driven:We love candidates who can analyse data and identify trends. Include specific instances where you've used data to make recommendations or improve performance, especially in a customer service environment.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Intact Insurance
✨Know Your Numbers
As a Strategic Resource Planner, you'll need to demonstrate your analytical skills. Brush up on key metrics and data analysis techniques relevant to resource planning. Be ready to discuss how you've used WFM tools in the past to optimise resources and improve performance.
✨Collaborate Like a Pro
This role requires working closely with operational teams. Prepare examples of how you've successfully collaborated with others to manage changes in plans. Highlight your ability to identify risks and opportunities while maintaining service levels.
✨Communicate Clearly
Effective communication is crucial for influencing stakeholders. Practice presenting complex information in a straightforward manner. You might even want to prepare a mini-presentation on a past project where you had to convey detailed insights to a team or management.
✨Stay Informed
Show that you have a solid understanding of the operational strategy and capacity planning. Research the company’s current initiatives and challenges in resource planning. This will help you tailor your responses and demonstrate your genuine interest in the role.
