At a Glance
- Tasks: Create effective resource plans and collaborate with teams to enhance service delivery.
- Company: Dynamic company focused on operational excellence and employee growth.
- Benefits: Enjoy flexible working, generous leave, and a supportive culture.
- Other info: Join a diverse team with great career development opportunities.
- Why this job: Make a real impact by optimising resources and improving performance.
- Qualifications: Experience with WFM tools and strong analytical skills required.
The predicted salary is between 35000 - 45000 € per year.
Responsibilities
- Deliver realistic and robust short-term resource plans, highlighting opportunities and providing insight to help the business meet and exceed its plans.
- Work collaboratively with operational teams and Service Delivery roles to manage changes to short-term plans, identifying risks, issues, and opportunities to maximise service levels.
- Analyse variances to short-term plans, identify trends, and make recommendations to improve operational performance.
- Utilise WFM and analytical tools to provide tactical and strategic solutions, supporting operational changes and improving resource planning capability.
- Analyse data and maintain general business awareness.
- Proficiency in using WFM tools to support operational planning and resource optimisation.
- Communicate effectively, presenting detailed or complex information clearly to influence stakeholders.
- Understand operational strategy and capacity planning within a customer or broker service centre environment.
Benefits
- Annual discretionary bonus
- Up to 11% pension contributions
- Hybrid working + flexible hours
- 25 days annual leave + bank holidays + buy/sell options
- Health & wellbeing + virtual GP
- Career development and mentoring
- Inclusive culture + employee networks
- Share investment options
Resource Planner in Manchester employer: Intact Insurance
As a Resource Planner with us, you'll thrive in a dynamic environment that champions collaboration and innovation. We offer a robust benefits package including a generous annual leave policy, flexible working arrangements, and significant pension contributions, all within an inclusive culture that prioritises employee growth and wellbeing. Join us to make a meaningful impact while advancing your career in a supportive setting that values your insights and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Planner in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Resource Planner role.
✨Tip Number 2
Prepare for interviews by practising common questions related to resource planning. We recommend using real-life examples from your experience to showcase your skills in managing short-term plans and analysing data.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used WFM tools in the past to optimise resources. We want to see how you can bring tactical solutions to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Resource Planner in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with resource planning and WFM tools. We want to see how your skills align with the responsibilities outlined in the job description.
Showcase Your Analytical Skills:Since the role involves analysing data and identifying trends, include specific examples of how you've used analytical tools in past roles. This will help us see your capability in improving operational performance.
Communicate Clearly:When writing your application, aim for clarity and conciseness. We appreciate straightforward communication, especially when it comes to presenting complex information. Make it easy for us to understand your points!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intact Insurance
✨Know Your WFM Tools
Make sure you brush up on your knowledge of Workforce Management (WFM) tools before the interview. Be ready to discuss how you've used these tools in the past to optimise resource planning and improve operational performance. This will show that you understand the technical side of the role.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed data to identify trends and variances in resource plans. Highlight specific instances where your insights led to improved service levels or operational changes. This will demonstrate your ability to provide tactical and strategic solutions.
✨Communicate Clearly
Practice presenting complex information in a clear and concise manner. You might be asked to explain your thought process or recommendations during the interview, so being able to communicate effectively will help you influence stakeholders positively.
✨Understand the Business Context
Familiarise yourself with the company's operational strategy and capacity planning within a customer service environment. Showing that you have a general business awareness and can connect your role to the bigger picture will impress the interviewers.
